Customer Service Advisor

St George Bank; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Bank product discounts

Flexible work arrangements

Learning and development opportunities

Community volunteering

Job summary

St George Bank is seeking a Customer Service Advisor at the Castle Hill, NSW branch to assist customers with everyday banking and tailor solutions for their needs. This role emphasizes clear communication, problem-solving and delivering exceptional service in a customer-facing environment.

The position is full-time at 38 hours per week, with availability across Monday to Saturday. The bank offers comprehensive training, flexible leave options, development opportunities and a supportive workplace

Qualifications

• Strong communication skills.
• Excellent time management.
• Problem-solving abilities.
• Team player with collaborative mindset.

Responsibilities

• Assist customers with everyday banking transactions and inquiries.
• Offer tailored solutions and identify opportunities to introduce additional banking products.
• Deliver exceptional service in a customer-facing role.
• Support customers to navigate banking options and resolve issues.

Job description

Create your best future and join St George Castle Hill, NSWbranch as a Customer Service Advisor.

What's the role?

A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or services that could benefit them. It's a customer-facing position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

This is a full-time position working 38 hours per week, across Monday to Saturday.

What do I need?

• Opportunity to enhance skills and become a new business expert.
• Clear and confident communication with customers to foster strong relationships.
• Focus on delivering exceptional service that exceeds customer expectations.
• Work as part of a collaborative team environment, leveraging prior teamwork experience.
• Strong communication skills and excellent time management.
• Availability to work Monday to Friday from 8:30am – 4:30pm

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on ourwebsite.