Service Advisor

Wayne Phillis; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Job summary

BankSA is seeking a Customer Service Advisor at the Reynella branch for a permanent part-time role. You will welcome customers, understand their needs, and offer tailored banking solutions both in person and by phone, with comprehensive training provided.

This is a branch-based position designed to empower you to support customers daily. You will be part of a supportive team, working to targets and developing product knowledge to help clients achieve their financial goals.

Qualifications

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets.
• Resilience, with an ability to remain calm and composed whilst managing challenging situations.
• Comfortable in working towards sales / referral targets and calling customers over the phone.
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy.
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

Responsibilities

• Welcome customers to BankSA and engage in meaningful conversations to uncover their needs and provide tailored banking solutions.
• Utilise product knowledge to assist customers in achieving their financial goals – in-person and over the phone.
• Refer customers to specialised Banking teams when necessary.

Skills

Customer service experience

Sales experience

Target-driven

Phone-based communication

Cash handling

Energetic personality

Job description

BankSA Service Advisor

• Permanent part-time opportunity available at BankSA’s Reynella branch
• Begin a long-lasting career with the bank that serves one in four South Australians
• Get things happening for our customers – and your career
• Hours:9am – 4.15pm Mon to Fri

What’s the role?

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in-person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am – 4.15pm Monday to Friday.

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numerical capability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us