Customer Service Advisor

BankSA; Adelaide; On-site; AUD 34,440,000 - 44,083,000; Part time

Benefits offered by this job

Banking product discounts

Employee mortgage rates

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Job summary

BankSA Reynella branch is seeking a Customer Service Advisor for a permanent part-time role, 9am to 4:15pm, Monday to Friday. You will welcome customers, discuss their needs, and offer tailored banking solutions in person and over the phone, helping clients achieve their financial goals while building a long-term career with BankSA. No banking experience?

No problem. We value energetic personalities, a willingness to learn, and a commitment to exceptional service.

Qualifications

• Customer service and sales experience in a customer-facing role with targets.
• Resilience to remain calm under pressure.
• Comfortable working towards sales/referral targets and contacting customers by phone.
• Numerical ability with cash handling and accurate financial transactions.
• Energetic personality with a genuine passion for helping people.
• Willingness to learn and adapt to banking procedures and technologies.

Responsibilities

• Welcome customers and engage in meaningful conversations to uncover needs and provide tailored banking solutions.
• Assist customers in achieving financial goals in person and over the phone.
• Refer customers to specialized Banking teams when necessary.
• Deliver exceptional customer service and support branch goals.

Skills

Customer service

Sales experience

Resilience

Target-driven

Numerical skills

Communication

Phone-based work

Job description

• Permanent part-time opportunity available at BankSA’s Reynella branch
• Begin a long-lasting career with the bank that serves one in four South Australians
• Get things happening for our customers – and your career
• Hours: 9am – 4.15pm Mon to Fri

Job Description

• Permanent part-time opportunity available at BankSA’s Reynella branch
• Begin a long-lasting career with the bank that serves one in four South Australians
• Get things happening for our customers – and your career
• Hours: 9am – 4.15pm Mon to Fri

What’s the role?

As a Customer Service Advisor, you’ll be at the heart of our branch network, welcoming our customers to BankSA and engaging in meaningful conversations to uncover their needs and provide them with tailored banking solutions. You will utilise your product knowledge to assist customers in achieving their financial goals – both in‑person and over the phone – and referring them on to our specialised Banking teams when necessary. This is a rewarding role which will see your dedication and expertise empower customers to make the most of their money, each and every day!

This is a part-time, branch-based role and the hours are 9am – 4.15pm Monday to Friday.

What do I need?

• Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets
• Resilience, with an ability to remain calm and composed whilst managing challenging situations
• Comfortable in working towards sales / referral targets and calling customers over the phone
• Numericalcapability, ideally with proficiency in cash handling and counting, with ability to complete financial transactions with accuracy
• An energetic personality coupled with a genuine passion for helping people!
• The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering an exceptional customer service are key to excel in this role. At BankSA, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

BankSA is part of Westpac Group, and we’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.