Service Admin Lead: Scheduling & Invoicing Excellence

Nulsen Disability Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bucher Municipal is seeking an experienced Service Administration Supervisor to join our NSW Aftersales operation in Marsden Park. You will lead a team of Service Administrators and Scheduler, ensuring information from operational teams is accurately entered, maintained and progressed through our systems.

This role focuses on the full service lifecycle from job creation and scheduling through to documentation and invoicing, maintaining system discipline, reducing bottlenecks and driving

Qualifications

• Experience leading an administration or service coordination team.
• Strong understanding of service administration workflows.
• Experience with invoicing and scheduling in an Aftersales environment.

Responsibilities

• Lead, coach and develop the Service Administration team.
• Oversee technician scheduling and ensure accurate system updates.
• Maintain visibility of outstanding and invoice-ready work.
• Coordinate workflow from job creation through final invoicing.
• Ensure approvals are completed before invoicing.
• Drive timely and accurate invoicing and reduce WIP.
• Ensure service reports and customer documentation are issued promptly.
• Maintain accurate work orders, POs and approvals.
• Collaborate with Operations, Parts and Finance to resolve bottlenecks.
• Monitor WIP, unbilled jobs and reporting, and drive continuous improvement.

Skills

People leadership

Service administration

Scheduling

Invoicing

Process improvement

ERP systems

Tools

Dynamics 365

Job description

Bucher Municipal is seeking an experienced Service Administration Supervisor to join our NSW Aftersales operation in Marsden Park. You will lead a team of Service Administrators and Scheduler, ensuring information from operational teams is accurately entered, maintained and progressed through our systems.

This role focuses on the full service lifecycle from job creation and scheduling through to documentation and invoicing, maintaining system discipline, reducing bottlenecks and driving