Senior Youth Support Worker

APM Employment Services; Burwood; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full training provided

Job summary

APM Group in Burwood, NSW, is seeking a Senior Youth Support Worker to lead and mentor a team delivering tailored employment services to young people.

You’ll empower Youth Support Workers to hit KPIs while engaging with clients to support education and employment outcomes, and collaborate with the Business Manager to drive service quality and participant outcomes.

We offer full training and opportunities to grow within a values-driven organisation.

Qualifications

• Previous management and leadership experience.
• Proven experience working to KPIs in a results-driven environment.
• Willing to obtainRequired checks (Criminal History Check, Working with Children Check).
• Current driver’s licence and an insured vehicle may be required.

Responsibilities

• Lead and mentor Youth Support Workers to achieve client outcomes.
• Coach, motivate and provide guidance to the team.
• Engage with clients to provide tailored employment services.
• Collaborate with Business Manager to drive service quality and KPI achievement.

Skills

Management experience

Coaching

KPI management

Communication

Negotiation

Time management

Creative problem solving

Stakeholder relationships

Education

Cert IV Youth Work

Cert IV Employment Services

Cert IV Community Services

Job description

Do you have previous management or leadership experience in either Youth & Family Services, Community Services, Employment Services, Hospitality or Retail and enjoy leading and supporting your Business Manager and co-workers?

Join APM as a Senior Youth Support Worker in Burwood, NSW.

Your work will help enable better lives as you guide your team alongside your Business Manager to provide support to young people to achieve ongoing education and/or employment.

The role

You’ll be empowering and motivating Youth Support Workers to drive the absolute best outcomes for their clients. Your teams’ success is what drives you, so sharing your knowledge through mentoring and coaching will be important, supporting them to hit their KPIs. You’ll also lead by example, engaging with your own clients to provide tailored employment services.

What makes a great Senior Youth Support Worker?

You’re driven to exceed personal and professional goals and take pride in helping others do the same. Strong communication and negotiation skills are some of your assets, along with the ability to identify a person’s strengths to create solutions that are ‘outside the square’. You’ll know that resilience is important in this line of work, and you have it in spades along with your impressive ability when it comes to time management.

What We Need From You

• Previous management and leadership experience
• Ability to coach, motivate and provide guidance.
• A proactive mindset and willingness to step up and take responsibility.
• Proven experience working to KPIs in a results-driven environment.
• A creative problem solver who can tackle complex issues as they arise
• Ability to establish strong relationships with Community organisations, Schools, and RTO’s
• Willing to complete a Criminal History Check
• Working with Children Check (Blue card)
• A current driver’s licence and a comprehensively insured vehicle
• Ideally you will hold a Cert IV Youth Work, Cert IV Employment Services or Cert IV Community Services or higher or equivalent (if you don’t hold formal qualifications, you must be happy to obtain).

Am I suited to being a Senior Youth Support Worker with APM’s Employment Services?

We hire people with who are driven, and solution focused with a can‑do approach. People who are motivated to go above and beyond for their participants, have excellent communication skills, and can demonstrate composure and adaptability through the day‑to‑day challenges of the role.

We find people with a background in sales, retail, call centre, hospitality, consulting, business development, and administration are well suited to this role. We provide full training, and we’ll help you turn your transferable skills into a new career in Employment Services.

About APM Group

We’re a diverse team of over 15,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities, and cultures including Indigenous peoples, the LGBTQI+ community and people with a disability.

More than just a job! It’s a chance to be part of a team that’s changing lives. If you’re ready to bring your energy, empathy, and expertise to a role that matters, we’d love to hear from you!