Youth Support Worker

Apm-Employment-Services-1; Deception Bay; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary + Super

Training opportunities

Career development

Discounted health insurance

Extra leave

Wellbeing program

Job summary

APM is hiring for a Youth Support Worker in Deception Bay to guide participants toward sustainable education and employment outcomes. You will deliver case management with a focus on individual goals, build relationships with participants, employers and stakeholders, and market clients to suitable opportunities.

The role emphasizes KPI-driven performance, teamwork, and a commitment to helping young people succeed within a supportive, high-performing environment.

Qualifications

• Experience delivering case management with a focus on individual goals and barriers to employment.
• Ability to build strong relationships with participants, employers and community stakeholders.
• Proven ability to market clients effectively to match to opportunities.
• Track record of driving performance and KPI achievement in a results-driven environment.

Responsibilities

• Deliver high-quality case management with a focus on individual goals and barriers to employment
• Build strong relationships with participants, employers, and community stakeholders
• Market clients effectively to match them with suitable employment opportunities
• Drive performance through KPI achievement, ensuring targets are met and exceeded
• Collaborate with your team to share insights, celebrate wins, and support each other to achieve great outcomes and drive performance

Skills

Case management

Relationship building

Market clients

KPI achievement

Team collaboration

Customer service

Job description

• Site Address: Market Square, Shop 9 & 10bay Avenue, DECEPTION BAY, QLD, 4508
• Job Function Group: Employment Services
• Job Function: Youth Support
• Employment Type: Full Time

Job Description

More than just a job! It’s a chance to be part of a team that’s changing lives. If you’re ready to bring your energy, empathy, and expertise to a role that matters, we’d love to hear from you.

APM continues its impactful work through the Transition to Work contract, and we’re now seeking passionate individuals to join our Deception Bay, NSW team.

As a Youth Support Worker, you’ll play a pivotal role in guiding participants toward sustainable education and employment outcomes.

Key Responsibilities:

In this dynamic and purpose-driven role, you’ll:

• Deliver high-quality case management with a focus on individual goals and barriers to employment
• Build strong relationships with participants, employers, and community stakeholders
• Market clients effectively to match them with suitable employment opportunities
• Drive performance through KPI achievement, ensuring targets are met and exceeded
• Collaborate with your team to share insights, celebrate wins, and support each other to achieve great outcomes and drive performance

Who You Are:

You thrive in a productive, collaborative environment and bring:

• A passion for helping others and delivering exceptional customer service
• Proven experience working to KPIs in a results-driven environment
• Confidence in engaging with employers and promoting candidate strengths
• A proactive mindset and willingness to step up and take responsibility
• Strong interpersonal skills and a genuine desire to make a difference

Am I Suited?

We welcome applicants from a variety of backgrounds including Youth & Family Services, Community Services, Employment Services, Hospitality, Retail, Sales and more. If you’re driven to support young people and want to grow your career in a supportive, high-performing team, we’ll help you build the skills and confidence to thrive.

What’s in It for You?

As part of the APM team, you’ll enjoy:

• Base salary + Super + Achievement Incentives
• Supportive and interactive induction & training
• Opportunity to complete a nationally accredited training course in Employment Services
• Genuine career development pathways
• Discounted health insurance
• Ability to purchase additional leave
• Employee Wellbeing Program and more!

To Be Considered, You’ll Need:

• Eligibility to work in Australia
• A current driver’s licence and a comprehensively insured vehicle is essential
• Willingness to complete a Criminal History Check
• Ability to pass a Working with Children Check
• Availability to work full-time Monday to Friday (8:30am–5:00pm)

Why APM?

As part of the APM group, you have the opportunity to grow your career in Human Services across multiple global brands and geographies. A diverse team of over 16,000 people across 11 countries with a shared purpose – to enable better lives for our employees and the communities we work in. Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing and increased social participation.

At APM, you’ll find:

• A meaningful career with global opportunities
• A strong work-life balance
• Extensive learning and development
• A culture of inclusion and respect

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability