Senior Youth Case Manager

The Salvation Army; Townsville City; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $15,900 tax‑ex‑

Meal entertainment benefit $2,650

Flexible working arrangements

Paid parental leave

On-call allowances

Résumé du poste

The Salvation Army Townsville AOD Services is seeking a Senior Youth Case Manager to lead a team that delivers life-changing alcohol and other drug services to young people across Townsville and surrounding regions.

You will drive high-quality case management outcomes across Youth Residential and Youth Outreach programs, align practice with the PIE framework, and support service delivery in Ayr, Ingham and Charters Towers.

Qualifications

• Degree in Social Work, Social Sciences or related discipline.
• Experience leading, coaching and supervising staff.
• Strong case management experience in AOD, youth or residential services.
• Excellent communication and stakeholder engagement.
• Current Driver Licence and Working with Children Check or ability to obtain.

Responsabilités

• Lead a team of Youth Case Managers to deliver exceptional client outcomes.
• Oversee day-to-day leadership across residential and outreach services.
• Ensure practice aligns with the Journey to Independence Model of Care and PIE framework.
• Drive integrated service delivery across residential and outreach programs.
• Contribute as a member of the Townsville leadership team and participate in the on-call roster.

Connaissances

Leadership experience

Case management

Stakeholder engagement

Communication

Organisational skills

Formation

Bachelor's degree in Social Work or related discipline

Description du poste

Senior Youth Case Manager Townsville | Full-Time Permanent | SCHADS Level 5 Lead

The Salvation Army's Townsville AOD Services is seeking a passionate Senior Youth Case Manager to lead and support a dedicated team delivering life-changing alcohol and other drug (AOD) services to young people across Townsville and surrounding regions. Reporting to the AOD Client Services Lead, you'll play a key leadership role, driving high-quality case management outcomes across Youth Residential and Youth Outreach programs while supporting the delivery of services in Ayr, Ingham and Charters Towers. This is more than a management role. It's an opportunity to empower young people on their recovery journey while mentoring practitioners and shaping service excellence.

What You'll Be Doing

• Leading, coaching and supporting a team of Youth Case Managers to deliver exceptional client outcomes.
• Providing day-to-day leadership across residential, outreach, pre and post-recovery support services.
• Ensuring practice aligns with the Journey to Independence Model of Care and Psychologically Informed Environment (PIE) framework.
• Driving integrated service delivery across residential and outreach programs.
• Building strong partnerships across The Salvation Army's youth, homelessness and family and domestic violence services.
• Contributing as a valued member of the Townsville leadership team and participating in the on-call roster.

What You'll Bring

• Degree qualification in Social Work, Social Sciences or a related discipline (highly regarded)
• Demonstrated experience leading, coaching and supervising staff
• Strong case management experience, ideally within the AOD, youth or residential services sector
• Excellent communication, relationship-building and stakeholder engagement skills
• Strong organisational and administrative capabilities, with the ability to manage competing priorities in a dynamic environment
• Current Driver Licence
• Current Blue Card (Working with Children Check) or ability to obtain prior to commencement

What we offer

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.