Senior WFM Implementation Lead

Automatic Data Processing, Inc.; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

WorkForce Software, an ADP company, is hiring a Senior Implementation Consultant to lead customer implementations of Workforce Management software. You will obtain product certification, gather business requirements, and educate customers on best practices during deployment.

You will run workshops onsite or remotely, manage delivery within budget, and mentor teammates while coordinating with internal teams for testing, rollout and go-live activities.

Responsibilities

• Obtain and maintain certification in WFS Product Suite applications required to perform the role
• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
• Educate customers on best practices in the implementation of WorkForce Software/WFM software
• Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
• Deliver projects and tasks on time and within budget by effectively managing workload
• Attend and facilitate team meetings
• Follow established processes and best practices to continuously improve skills, while mentoring others on process.
• Provide project status updates to key stakeholders both internally and externally
• Partner with internal teams during project phases to ensure successful customer implementation
• Lead and collaborate with the WFS team to ensure thorough testing of the customer's requirements
• Lead roll‑out and go‑live activities, including data migration and system setup
• Be familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
• Conduct web-based and on-site customer training
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives
• Understand the customer needs in the development of strategic plans
• Troubleshoot issues and

Job description

WorkForce Software, an ADP company, is hiring a Senior Implementation Consultant to lead customer implementations of Workforce Management software. You will obtain product certification, gather business requirements, and educate customers on best practices during deployment.

You will run workshops onsite or remotely, manage delivery within budget, and mentor teammates while coordinating with internal teams for testing, rollout and go-live activities.