Senior Web Content Officer

Resources Safety and Health Queensland; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Resources Safety and Health Queensland is seeking a Senior Web Content Officer (AO6) to lead the management and enhancement of our website and intranet presence from our Brisbane base.

You will oversee content management, publishing processes, web governance, and user experience improvements, while delivering analytics reports and engaging with stakeholders across RSHQ online platforms. The role requires strong communication and proven expertise in regulated environments.

Qualifications

• Five years' experience managing multiple websites in a regulated environment.
• Experience creating, publishing, organising and maintaining online content using content management systems.
• Ability to advise and support diverse stakeholders and ensure accessibility and governance compliance.

Responsibilities

• Oversee content management and publishing processes across website and intranet.
• Drive web governance and accessibility compliance and best-practice standards.
• Deliver user-focused improvements to online experiences and maintain analytics reporting.
• Engage with internal teams, government partners and technology providers to align digital channels.
• Provide expert advice and support on digital services to stakeholders at all levels.

Skills

Content management

Publishing processes

Web governance

User experience improvements

Analytics reporting

Stakeholder engagement

Communication skills

Education

Degree related to IT or web management

Tools

Squiz Matrix CMS

Content management systems

Job description

Resources Safety and Health Queensland – George Street QLD

Join Resources Safety & Health Queensland (RSHQ) as a Senior Web Content Officer (AO6) and play a key role in managing and enhancing our website and intranet presence.

In this position, you will oversee content management, publishing processes, web governance, user experience improvements, analytics reporting and stakeholder engagement across a range of RSHQ online platforms.

Working closely with internal teams, government partners and technology providers, you will help ensure our digital channels are accurate, accessible, user-focused and aligned with best-practice web standards.

This opportunity is ideal for an experienced web professional with strong content management, stakeholder engagement and communication skills who is passionate about delivering high-quality digital experiences.

About You

You are a skilled digital professional with a strong track record of managing websites and delivering engaging, user-focused online experiences. You can balance stakeholder needs with governance and compliance requirements, providing expert advice and support across a diverse range of audiences. With excellent communication and relationship management skills, you are confident working collaboratively with stakeholders at all levels to drive continuous improvement in digital services.

Essential Requirements

To be successful in this role, you will have at least five years' experience managing multiple websites, with strong knowledge of web development principles, digital strategy, and website management best practices. You will have proven experience creating, publishing, organising, and maintaining online content using content management systems and web tools. Strong written and verbal communication skills will enable you to provide practical advice and support to diverse stakeholders and build effective working relationships. You will also have experience working in a regulated environment, ensuring compliance with web governance frameworks, policies, standards, and accessibility requirements.

Desirable Requirements

Ideally, you will have experience using the Squiz Matrix Content Management System (CMS), or the ability to quickly learn new content management platforms and technologies.

While formal qualifications are not required for this role, tertiary qualifications in information technology, web management, digital communications, or a related discipline will be highly regarded and will support your ability to deliver effective, contemporary digital solutions.

What We Offer

This temporary full-time, Brisbane-based opportunity provides the chance to play a key role in enhancing and shaping RSHQ's digital presence and online services. You will join a supportive and collaborative communications team committed to delivering high-quality digital experiences and continuous improvement across the organisation.

Why Join Us?

This is an exciting opportunity to apply your digital expertise in a meaningful environment, contribute to important organisational outcomes, and work alongside passionate professionals who value innovation, collaboration, and excellence.

• A minimum of five years' experience managing multiple websites.
• The ability to use, or quickly gain the knowledge and skills to use, Squiz Matrix CSM is highly desirable.
• A degree in IT or web management is desirable.

The role description outlines the specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.