Senior Video Conferencing Support Engineer (Remote/Hybrid)

El Camino Health; Australia; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits

Job summary

Logitech is seeking a Senior Customer Support Engineer in Australia to resolve high-complexity enterprise issues and escalations for paid services and video conferencing solutions. You will communicate via phone and email, work with product engineers, and help maintain customer satisfaction across enterprise accounts.

The role emphasizes strong VC product knowledge, MS Teams/Zoom/Meet proficiency, networking skills, and a commitment to high-touch, responsive support.

Qualifications

• Expert knowledge of video conferencing and AV products.
• Expert knowledge of Microsoft Teams, Zoom, Google Meet deployment.
• Advanced knowledge of computer networking and operating systems.
• Excellent communications and customer service skills.

Responsibilities

• Resolve high-complexity support issues and escalations.
• Maintain clear, concise communication with customers and engineers.
• Collaborate with leadership to address bugs and compatibility issues.
• Provide knowledge base content and training materials.

Skills

Video conferencing

MS Teams

Zoom

Google Meet

Networking

Windows

Mac OS

Customer service

English

Job description

Logitech is seeking a Senior Customer Support Engineer in Australia to resolve high-complexity enterprise issues and escalations for paid services and video conferencing solutions. You will communicate via phone and email, work with product engineers, and help maintain customer satisfaction across enterprise accounts.

The role emphasizes strong VC product knowledge, MS Teams/Zoom/Meet proficiency, networking skills, and a commitment to high-touch, responsive support.