Senior UX Researcher, Synthetic Audiences

ResMed Inc; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

ResMed Inc is seeking a Senior UX Researcher focused on synthetic audiences and AI-enabled insights. You will own the creation, evaluation, and responsible application of AI agents within EXI, collaborating with UX researchers, BeSci, VOC, Product, Engineering and Data Science teams.

This is an individual contributor role with a strong emphasis on human-centered, evidence-grounded AI solutions. You will define guardrails, ensure quality of outputs, and help scale AI-enabled research while

Qualifications

• You are a highly autonomous, technically minded researcher who brings strong judgment and empathy to AI-enabled work.
• You are a hands-on AI agent builder with experience creating agents, automations, simulations, or tools to improve research workflows.
• You collaborate across UX, VOC, BeSci, Product, Engineering and Data Science/AI to translate needs into scalable AI-enabled solutions.

Responsibilities

• Develop and maintain AI-enabled synthetic audience capabilities to support early hypotheses and rapid discovery.
• Define guardrails for synthetic audiences, including when to use AI vs. human research.
• Evaluate AI outputs for quality, bias, grounding, and alignment with EXI evidence standards.
• Create guidance, training, and onboarding materials for responsible use of synthetic audiences.
• Partner with researchers and engineers to reflect real evidence in agent experiences.
• Support stakeholders by gathering feedback and addressing usability issues in AI-enabled workflows.

Skills

UX researcher

AI-enabled tools

Agent builder

Autonomous

Stakeholder collaboration

Job description

## Senior UX Researcher, Synthetic AudiencesApply: Sydney, NSW, Australia: Full time: Posted Today: JR\\_054450**Let’s talk about the team**Experience Insights (EXI) is a multidisciplinary research function spanning UX research, Customer Experience and Behavioral Science. EXI helps CX, Product and the broader Resmed organization understand user and provider needs, journey friction, behavior drivers and experience outcomes so teams can make more confident, customer-centered decisions.As EXI evolves into a more AI-powered enablement function, the team is expanding how insights are created, connected, accessed and applied across the organization. This includes strengthening the knowledge layer, improving application of research and VOC intelligence, developing AI-enabled insight agents, applying synthetic audience capabilities responsibly and ensuring human judgment remains central to high-quality decision-making.This role will own the creation, maintenance, evaluation and responsible application of AI insight agents and synthetic audience capabilities within EXI. It is an individual contributor role at the intersection of AI-enabled insight systems, UX/CX research, synthetic research methods, responsible AI and customer experience enablement.**Let’s talk about the role**As a Senior UX Researcher, you will:* Develop and maintain synthetic audience capabilities that help teams explore early hypotheses, pressure-test concepts, identify research questions and accelerate discovery without replacing human research.* Define clear guardrails for synthetic audience use, including when synthetic audiences are appropriate, when human research is required and how outputs should be interpreted.* Evaluate synthetic audience outputs for quality, usefulness, source grounding, completeness, bias, overclaiming, hallucination risk and alignment to EXI evidence standards.* Create test questions, evaluation routines, feedback loops and improvement backlogs to ensure synthetic audiences remain useful, trustworthy, and fit for purpose over time.* Partner with UX researchers to ensure agent experiences reflect real customer and provider evidence.* Partner with Engineering, Data Science/AI, Product and platform teams to shape technical requirements, integration needs, deployment approaches and ongoing support models for AI-enabled insight tools.* Create guidance, training, and onboarding materials that help Product and non-Product stakeholders understand how to use synthetic audiences responsibly and effectively.* Provide ongoing support for synthetic audience users by answering questions, gathering feedback, identifying usability issues, and improving how people access and apply AI-enabled intelligence.* Help define standards for what should be answered by AI agents, what should be escalated to human research and what should remain outside AI-enabled workflows.**Let’s talk about you*** You are highly autonomous, technically minded, self-directed and comfortable operating as a senior individual contributor in a new domain.* You are a strong UX researcher who brings deep research judgment, methodological rigor, and customer empathy to AI-enabled work. You can evaluate whether an AI-generated output reflects real evidence, overgeneralizes from weak sources, misses important context or creates false confidence.* You are also a hands-on AI agent builder. You have used AI to create agents, automations, simulations, or research tools that improve how work gets done and you can translate real research workflows into useful, trustworthy, source-grounded agent experiences.* You are comfortable partnering with UX researchers, VOC, BeSci, Product, Engineering, Data Science/AI and platform teams to translate research and CX needs into scalable AI-enabled solutions.* You are an effective educator and partner. You can help others understand when to use synthetic audiences, when to rely on existing evidence, and when to engage human research.* You take ownership of what you create and continuously improve it based on user feedback, performance, observed behavior, research validation and evolving EXI and CX priorities.Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.### About Us**Resmed (NYSE:RMD, ASX: RMD)** creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.