Senior UX Researcher: AI-Powered Synthetic Audiences

ResMed Inc; Sydney; Sur place; AUD 130 000 - 200 000; Plein temps

Résumé du poste

ResMed Inc. is seeking a Senior UX Researcher to own the creation, maintenance, and evaluation of AI-driven insight agents and synthetic audience capabilities within Experience Insights (EXI).

You will ensure outputs are grounded in real evidence and aligned with EXI standards. You will partner with UX researchers, data science/AI, product and platform teams to shape requirements, build guardrails, and deliver trustworthy, human-centered AI-enabled research tools that accelerate discovery while

Qualifications

• Strong UX research foundation with ability to translate findings into actionable insights.
• Experience designing and evaluating AI-enabled research tools.
• Ability to assess evidence quality, bias and alignment with standards.

Responsabilités

• Develop and maintain synthetic audience capabilities that help teams explore early hypotheses, pressure-test concepts, identify research questions and accelerate discovery without replacing human research.
• Define clear guardrails for synthetic audience use, including when synthetic audiences are appropriate, when human research is required and how outputs should be interpreted.
• Evaluate synthetic audience outputs for quality, usefulness, source grounding, completeness, bias, overclaiming, hallucination risk and alignment to EXI evidence standards.
• Create test questions, evaluation routines, feedback loops and improvement backlogs to ensure synthetic audiences remain useful, trustworthy, and fit for purpose over time.
• Partner with UX researchers to ensure agent experiences reflect real customer and provider evidence.
• Partner with Engineering, Data Science/AI, Product and platform teams to shape technical requirements, integration needs, deployment approaches and ongoing support models for AI-enabled insight tools.
• Create guidance, training, and onboarding materials that help Product and non-Product stakeholders understand how to use synthetic audiences responsibly and effectively.
• Provide ongoing support for synthetic audience users by answering questions, gathering feedback, identifying usability issues, and improving how people access and apply AI-enabled intelligence.
• Help define standards for what should be answered by AI agents, what should be escalated to human research and what should remain outside AI-enabled workflows.

Connaissances

UX research

AI agent builder

Research judgment

Customer empathy

Cross-functional collaboration

Description du poste

ResMed Inc. is seeking a Senior UX Researcher to own the creation, maintenance, and evaluation of AI-driven insight agents and synthetic audience capabilities within Experience Insights (EXI).

You will ensure outputs are grounded in real evidence and aligned with EXI standards. You will partner with UX researchers, data science/AI, product and platform teams to shape requirements, build guardrails, and deliver trustworthy, human-centered AI-enabled research tools that accelerate discovery while