Senior Technician, Field Service

Enphase Energy, Inc.; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Share Plan

Superannuation

Uniform

Fully Maintained work vehicle

Company mobile

Job summary

Enphase Energy, Inc. is seeking a Technical Support Technician to join our Customer Service Organization in Australia. You will provide on-site service for PV and Storage systems, coordinate with Engineering, Training and Sales, and ensure best-in-class customer service at client sites.

Role requires travel across the assigned region, hands-on electrical work, and strong communication skills. A valid electrical license (A grade) and CE Council accreditation are preferred.

Qualifications

• 5+ years’ experience in electrical installations and service.
• Valid state driver’s license and insurable, clean work vehicle/van.
• Electrical license A grade required; CE Council accreditation desirable.

Responsibilities

• Travel to customer sites to service Enphase PV and Storage systems.
• Perform on-site testing, diagnostics and reporting.
• Update Enphase CS with resolution details.
• Train new installers on best practices.

Skills

Communication skills

Time management

Detail oriented

Independent worker

Team spirit

Education

Electrical license (A grade)

Clean Energy Council accreditation

Tools

Drills

Level

Tape measure

Ladders

Job description

Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart, and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.

As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, install, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects.

Description

Enphase is seeking Technical Support Technician to join our Customer Service Organization to provide on-site support to customers of our Storage and Solar products. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.

Responsibilities

• Travel is required to cover the area of responsibilities of our customers.
• Service of Enphase (internal) PV and Storage systems in area of the Field Service Technician.
• Attend customer sites and update Enphase CS with resolution details.
• Perform onsite testing and diagnostics of system performance and behavior
• Complete solar maintenance reports and paperwork
• Complete microinverter maintenance and update Enlighten monitoring system with changes
• Utilize relevant tools such as drills, level, square, tape measure, ladders, etc.
• Run conduit, copper pipe, flex, and pull wire
• Participate in regular safety trainings
• Maintain tool management standards
• Respond to customer needs promptly; Provide appropriate customer service
• Perform other duties as needed or directed
• Commits to O H&S Standard Safety procedures, above all else on jobsites
• Trains new installers on Enphase best practice installations
• Detail Oriented, ability to review designs and develop a job specific BOS
• Ability to work independently without oversight
• Committed to improving processes and efficiency, while maintaining high workmanship standards

Requirements

• 5+ years’ experience specific to electrical installations and service
• Commercial or Residential Electrical license required EG A grade
• Clean Energy Council accreditation – Desired Enphase will arrange for the training if not held
• Valid state driver’s license plus insurable, clean work vehicle/van REQUIRED
• Effective communication skills; Presentation skills.
• Ability to work/complete/integrate multiple tasks
• Ability to learn various skills associated with tool use for a wide array of home improvement activities
• Detail oriented, accurate and thorough
• Possess positive team spirit and inspire same in co-workers
• Possess integrity and ethics
• Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events
• Ability to follows instructions; respond to management direction

• Exhibit sound and accurate judgment and decision-making abilities
• Time management skills.
• Knowledge of and observance of safety and security procedures
• Proficient in use of Microsoft Word / Excel.
• Availability to work outside regular business hours when required
• Proficiency in reading and implementing plan sets

Physical Requirements

• Employee must regularly lift and/or move up to 30kg of tools, equipment, etc
• Employee must regularly use hands to finger, handle, or feel; and hands and arms to reach
• Work on roofs, uneven surfaces, involving heights, tight spaces.
• Employee must frequently walk, stand, climb, or balance and stoop, kneel, crouch, or crawl
• Position will ascend/descend ladders
• Employee must use hand and power tools
• Work in high, precarious places; outdoor weather conditions and risk of electrical shock.
• Work may require extended work hours to complete assignments and/or reach goals.

Benefits

• Employee Share Plan
• Superannuation
• Uniform
• Fully Maintained work vehicle
• Company mobile