Technical Support Officer, Humanities, Education & Arts

Western Sydney University; Parramatta; On-site; AUD 87,000 - 98,000; Full time

Benefits offered by this job

Staff banking offers

Onsite parking options

Free Employee Assistance Program (EAP)

Flu vaccination and health benefits

Fitness Passport membership

Discount private health cover

Onsite childcare

Job summary

Western Sydney University seeks a Technical Support Officer to provide adaptable technical support for teaching and research across humanities, education and creative arts disciplines. The role includes preparing practical teaching spaces, assisting students and staff, and maintaining specialist facilities, software and equipment.

The position is based at Parramatta South Campus with flexibility to work across University campuses as required, contributing to safety, risk assessments, and SOPs

Qualifications

• Undergraduate degree in humanities, arts or education or an equivalent combination of education, training and experience.
• Experience providing technical support in specialist humanities or arts facilities.
• Experience preparing practical teaching spaces like laboratories, studios and workshops.
• Strong organisational skills to prioritise tasks and meet deadlines.
• Excellent written and verbal communication with digital capability.

Responsibilities

• Provide adaptable technical support for teaching and research across humanities, education and creative arts disciplines.
• Prepare practical teaching spaces, materials and equipment for classes.
• Assist students and staff and maintain specialist facilities, software and technologies.
• Promote safety by completing risk assessments and maintaining safety documentation.
• Develop and maintain SOPs, contribute to audits and stocktakes.

Skills

Technical support

Facilities support

Safety awareness

Communication skills

Organisational skills

Education

Undergraduate degree in humanities/arts/education

Job description

Technical Support Officer, Humanities, Education & Arts

• Based at Western’s Parramatta South campus, with a requirement to work at other campuses based on operational needs
• Salary: HEW Level 5 $87,065 – $98,462 per annum, plus 17% Super and Leave Loading

Provide adaptable technical support for teaching and research across humanities, education and creative arts disciplines.

The Opportunity
We are seeking a Technical Support Officer to work within the Humanities, Education & Arts team in Teaching & Research Technical Services.

You will support teaching and research across a multidisciplinary portfolio that may include creative arts, photographic and digital media, game development and PDHPE. You will prepare practical teaching spaces, materials and equipment, assist students and staff, and help maintain specialist facilities, software and technologies.

You will promote the safe use of laboratories, studios, workshops and other practical environments by completing risk assessments, maintaining safety documentation and supporting the appropriate handling, storage and disposal of hazardous materials. You will also develop and maintain standard operating procedures, contribute to audits and stocktakes, and assist with minor equipment and consumable purchases.

This is a generalist role that requires you to adapt to changing teaching timetables, research activities and operational priorities. While primarily based at Parramatta South Campus, you will work flexibly across disciplines, technical environments and University campuses as required.

What Success Looks Like:
Success in this role will be demonstrated through safe, reliable and responsive technical services that support high-quality teaching and research. This includes:

• Preparing and maintaining specialist facilities, equipment and materials for practical teaching and research activities.
• Providing clear technical and safety guidance to students, academic staff and professional staff.
• Maintaining risk assessments, Safety Data Sheets, chemical inventories and standard operating procedures.
• Completing audits, stocktakes and corrective actions accurately and within required timeframes.
• Contributing to continuous process improvement across the Humanities, Education & Arts technical portfolio.

Please refer to the Position Description for full details.

About You
The successful candidate will bring broad technical capability, sound safety judgement and the adaptability to support multiple disciplines and practical environments. You will bring:

• An undergraduate degree in humanities, arts or education, or an equivalent combination of relevant education, training and experience.
• Experience providing technical support in specialist humanities or arts-based facilities and environments.
• Experience preparing practical teaching spaces such as laboratories, studios and workshops.
• Well-developed organisational skills, including the ability to prioritise competing tasks and meet deadlines.
• Strong written, verbal and interpersonal communication skills, digital capability and experience working with chemicals, dangerous goods or biologically hazardous materials.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
• Position Enquiries: Direct to Jennie Nelson, Technical Manager, Science, Education & Humanities via ********@westernsydney.edu.au. Please include the job reference code REF1924S in your email.
• Closing Date: 11:59pm, Thursday 12th November2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact ***************@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.