Senior Technical Support Account Manager (Hybrid SAS)

Bluestonerecruitment; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

SAS is seeking a Senior Technical Support Account Manager to provide post-sales support for enterprise-class SAS software across strategic customers. The role acts as an advocate and escalation point, coordinating with SAS divisions throughout the customer lifecycle.

You will advise customers on SAS support activities, communicate updates during resolution, manage expectations, and coordinate resources to deliver services while expanding product knowledge and risk mitigation strategies.

Qualifications

• 5 years' experience in technical sales, systems engineering, project management, or customer support.
• Bachelor's degree in Business, Computer Science, or related field.
• Expert knowledge of SAS products and their applications or specialized products related to the assigned customer.

Responsibilities

• Act as a strategic technical advisor to customers on SAS support related activities.
• Proactive communication with customer and SAS experts during problem resolution; document status and provide updates.
• Manage internal/external expectations and project pressures, including escalation activities and communications.
• Co-ordinates SAS resources as required to deliver support services.
• Develop knowledge of SAS to help customers understand risks and mitigation strategies.

Skills

Technical sales

Systems engineering

Project management

Customer support

SAS knowledge

Communication

Education

Bachelor's degree

Tools

SAS products

Job description

SAS is seeking a Senior Technical Support Account Manager to provide post-sales support for enterprise-class SAS software across strategic customers. The role acts as an advocate and escalation point, coordinating with SAS divisions throughout the customer lifecycle.

You will advise customers on SAS support activities, communicate updates during resolution, manage expectations, and coordinate resources to deliver services while expanding product knowledge and risk mitigation strategies.