Senior Technical Specialist - Field

Singtel Group; Sydney; On-site; AUD 190,000 - 260,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Parental Leave

Professional development credits

Diversity & community networks

Job summary

Optus is seeking a senior leader to provide strategic governance and long-term operational management for its Field Services capability within the shared OSS environment. You will define strategy, manage vendor partnerships, and ensure high-quality outcomes across workforce management, scheduling, dispatch, and field operations.

Your day-to-day includes providing strategic leadership, owning the Field Services roadmap, managing vendor relationships, establishing integration standards, and

Qualifications

• Deep expertise in Field Services Management platforms and governance.

Responsibilities

• This role provides strategic leadership, governance, and long-term operational management of Optus's Field Services capability.

Job description

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Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is passionate about getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers.It'snot about surface-level change.It'sabout how we make decisions, how we work together, and how we deliver.

This role provides strategic leadership, governance, and long-term operational management of Optus's Field Services capability within the shared OSS environment, serving as the senior technical authority responsible for defining the Field Services strategy, managing key vendor partnerships, and ensuring high-quality outcomes across workforce management, scheduling, dispatch, and field operations. It also drives cross-functional technical leadership, operational frameworks, capability roadmaps, and governance models to ensure Field Services platforms continue to evolve and support the changing needs of network operations, engineering teams, and senior business stakeholders.

Your day to day will consist of

Provide strategic leadership and governance for Optus's Field Services platforms, ensuring successful delivery, quality outcomes, budget performance, and stakeholder alignment across engineering, operations, and vendor teams.

Own the Field Services capability roadmap, driving platform evolution, technology innovation, and investment decisions that support network strategy and operational transformationobjectives.

Manage senior vendor relationships, commercial governance, contract performance, and technology partnerships to maximise value, innovation, and service outcomes.

Establish integration standards, operational assurance frameworks, and data governance models to ensure seamless connectivity across Field Services, OSS, and BSS ecosystems.

Lead continuous improvement initiatives by translating field operations insights into strategic recommendations that enhance service delivery, workforce productivity, and operational efficiency.

Develop and mentor a high-performing team while influencing senior stakeholders and executives, positioning Field Services as a key enabler of Optus's network and operational transformation strategy.

What makes you perfect for the role

Deepexpertisein Field Services Management platforms, including work order management, scheduling, technician dispatch, mobility solutions, and platform governance.

Strong knowledge of field workforce management, operational enablement, SLA governance, quality assurance, and continuous improvement across field operations.

Proven experience leading large-scale Field Services platform deployments, managing cross-functional teams, program risks, dependencies, and delivery outcomes.

Advanced understanding of OSS integration, data strategy, and ecosystem connectivity, including network inventory, CMDB, fault management, and data quality governance.

Strong analytical capability to develop KPI frameworks, executive reporting, performance dashboards, and data-driven insights that support strategic decision-making.

Demonstrated leadership in vendor management, commercial governance, stakeholder influence, team development, and driving operational transformation; supported by a relevant Engineering/Telecommunications degree, industry certifications, and 8-12 years' experience in OSS, systems engineering, or related technology domains.

What'sin it for you?

Competitiveremunerationand employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

Competitive leave policies, includingadditional'Connected' days to focus on culture, family, health, community, orwhatever'simportant to you.

We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes'to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process, please email [e-mail] or call 18 170 .We'rehere to help.