Associate Engineer, Observability & NMS

Singtel Group; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Parental Leave

U development programs

Diversity networks

Counselling and wellbeing support

Job summary

Optus is seeking a Senior Technical Specialist - Observability and NMS to shape fault and performance monitoring strategy across Wireless, Core, and fixed networks. You will lead observability programs, manage vendor partnerships, and drive governance that enhances service quality and network reliability.

Join a high-impact team delivering enterprise-grade observability capabilities, KPI frameworks, and insights that inform engineering decisions and executive leadership.

Qualifications

• Deep expertise in fault and performance management technologies, platform architecture, deployment, lifecycle management.
• Advanced knowledge of telecommunications networks, including 4G/5G, core, IMS, transport, and fixed networks.
• Proven experience defining enterprise-wide observability, operational assurance, KPI, and quality governance frameworks.

Responsibilities

• Define and own the fault and performance monitoring roadmaps for network domains, focusing on event-driven architecture.
• Provide strategic leadership for observability programs across networks and enterprise managed services.
• Lead senior vendor relationships, governance, contract performance, and partnerships to maximise value.
• Establish enterprise-wide observability, assurance, and KPI frameworks to improve network performance visibility and service quality.
• Translate observability insights into strategic recommendations for engineering and leadership.
• Build and lead a high-performing observability team.

Skills

Fault and Performance Monitoring

Observability

OSS integration

Vendor leadership

Strategic governance

4G/5G networks

Stakeholder engagement

Education

Relevant degree

Industry certifications

Tools

Telemetry systems

Job description

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Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

Right now, Optus is passionate about getting the fundamentals right - simplifying how we work, lifting standards, and building a more reliable, resilient experience for our customers.It'snot about surface-level change.It'sabout how we make decisions, how we work together, and how we deliver.

TheSenior Technical Specialist - Observability andNMS, isresponsible fordefining the strategy, governance, deployment, and ongoing evolution ofFault and Performance Monitoringcapabilities across Optus, ensuring strong operational assurance, service quality, and fault visibility outcomes. Acting as the senior technical authority, the role provides leadership across engineering, operations, and vendor teams whileestablishingthe frameworks, roadmaps, and partnershipsrequiredto support Optus's 4G and 5G network transformation.

Your day to day will consist of

• Define and own theFault and Performance Monitoringcapability roadmaps forNetworktechnology domains across Wireless, Access,Coreand fixed networks, with a focus on Event driven architecture and capabilities.
• Provide strategic leadership for observability programsacross Optus including Networks and Enterprise Managed Services, overseeingtechnologydeployment, governance, delivery outcomes, budgets, quality standards, and stakeholder engagement.
• Lead senior vendor relationships, commercial governance, contract performance, and technology partnerships to maximise value and innovation.
• Establish and govern enterprise-wide observability, assurance, and KPI frameworks to improve network performance visibility, service health, and operational quality.
• Translate observability insights into strategic recommendations for engineering and executive leadership, driving continuous service improvement.
• Build and lead a high-performing observability team, fostering technical excellence, stakeholder influence, and support for Optus's broader network transformation agenda

What makes you perfect for the role

• DeepexpertiseinFault and Performance Managementtechnologies, platform architecture, deployment, lifecycle management, and observability strategy, serving as the senior technical authority.
• Advanced knowledge of telecommunications networks, including 4G/5G, core, IMS, transport, and fixed network technologies, with the ability to translate network behaviour into observability and assurance frameworks.
• Proven experience defining enterprise-wide observability, operational assurance, KPI, and quality governance frameworks that drive network performance and service quality improvements.
• Demonstrated leadership of large-scaleTechnologydeployments, including governance, risk management, stakeholder engagement, and delivery of complex transformation programs.
• Strongexpertisein OSS integration, observability data strategy, analytics, executive reporting, and translating telemetry into actionable business and operational insights.
• Effective people and vendor leader with experience managing strategic technology partnerships, developing high-performing teams, influencing senior stakeholders, and driving measurable business outcomes; supported by a relevant degree, industry certifications, and 8-12 years of OSS or engineering experience.

What'sin it for you?

• Competitiveremunerationand employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies, includingadditional'Connected' days to focus on culture, family, health, community, orwhatever'simportant to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes'to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process, please email [e-mail] or call 18 170 .We'rehere to help.