Senior Technical Account Manager

4Twenty Consulting; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

4Twenty Consulting is partnering with a high-growth construction technology business to hire their first Customer Success Solutions Architect in APAC. This senior role sits across AI, enterprise technology, Customer Success, Solutions Engineering and complex technical delivery.

You will own what happens after the deal is signed, drive complex enterprise implementations, and develop deployment and adoption playbooks across APAC.

Responsibilities

• Owning complex enterprise implementations
• Building technical deployment and adoption strategies
• Working across integrations, APIs, SSO and data architecture
• Supporting BIM, VDC, 3D and digital engineering workflows
• Removing technical barriers to adoption
• Partnering closely with Customer Success, Product and Engineering
• Helping enterprise customers scale usage across large user groups
• Building the playbooks and frameworks for how this function operates across APAC

Job description

We’re partnering with a high-growth construction technology business to hire their first Customer Success Solutions Architect in APAC.

This is a senior, highly strategic hire sitting across AI, enterprise technology, Customer Success, Solutions Engineering and complex technical delivery.

The business is already working with major enterprise customers across construction, infrastructure, government and large asset owners, and the ANZ region is on a strong growth trajectory with plans to more than double over the next two years.

A major part of that next phase is a newly launched AI capability that allows enterprise customers to search, understand and interact with years of captured visual and site data in completely new ways.

They now need someone to own what happens after the deal is signed.

You’ll work across some of their largest and most strategic enterprise customers, helping them successfully deploy, integrate, adopt and scale the platform across their organisations.

The role will involve:

• Owning complex enterprise implementations
• Building technical deployment and adoption strategies
• Working across integrations, APIs, SSO and data architecture
• Supporting BIM, VDC, 3D and digital engineering workflows
• Removing technical barriers to adoption
• Partnering closely with Customer Success, Product and Engineering
• Helping enterprise customers scale usage across large user groups
• Building the playbooks and frameworks for how this function operates across APAC

The ideal person has likely spent time in pre-sales Solutions Engineering before moving into a more post-sales, implementation, technical success or professional services role.

You understand both sides of the equation: what gets sold, and what actually needs to happen technically to make a large enterprise rollout successful.

Experience in construction technology, BIM, digital engineering, spatial technology or the built environment would be highly valuable, but strong enterprise SaaS candidates with complex technical implementation experience will absolutely be considered.

This is not a BAU implementation role.

You’ll be the first dedicated hire of this nature in APAC, with genuine influence over how the function is built as the region scales.

If this sounds like you, or someone in your network, feel free to reach out directly.