Contact Center Solutions & Insights Specialist

Rest; Sydney; On-site; AUD 80,000 - 95,000; Full time

Benefits offered by this job

Personal and professional development opportunities

Gender-neutral paid parental leave

Income Protection Insurance

Rest Excellence awards

Job summary

A leading superannuation fund in Sydney is seeking a Service Solutions Specialist to enhance contact centre performance. The successful candidate will support technology implementation and provide insights to improve member outcomes. Ideal candidates should have a strong background in contact centre operations and excellent analytical skills. This role offers professional development opportunities and a commitment to diversity, equity, and inclusion.

Qualifications

• RG146 or equivalent superannuation certification desirable.
• Strong knowledge of Rest, CNX, and MUFG systems required.
• In-depth understanding of contact centre operations necessary.
• Experience with financial performance analysis preferred.

Responsibilities

• Assist in implementing contact centre technology.
• Monitor daily performance metrics for service improvements.
• Collaborate to assess service impacts and deliver insights.
• Lead optimisation efforts using platforms like LivePerson.

Skills

RG146 or equivalent superannuation certification

Knowledge of Rest, CNX, and MUFG systems

Understanding of contact centre operations

Proficient in Confluence, JIRA

Excellent collaboration skills

Strong written and verbal communication skills

Analytical and problem-solving capabilities

Data-savvy with advanced Excel skills

Attention to detail in fast-paced settings

Education

Certification in superannuation

Tools

JIRA

Confluence

Job description

A leading superannuation fund in Sydney is seeking a Service Solutions Specialist to enhance contact centre performance. The successful candidate will support technology implementation and provide insights to improve member outcomes. Ideal candidates should have a strong background in contact centre operations and excellent analytical skills. This role offers professional development opportunities and a commitment to diversity, equity, and inclusion.