Senior Retirement Servicing Lead, Member Outcomes

UniSuper Management Pty Ltd; Melbourne; Hybrid; AUD 120,000 - 160,000; Part time

Benefits offered by this job

Lunch & Learn sessions

Diversity and inclusion culture

Wellbeing leave

Job summary

UniSuper Management Pty Ltd is seeking an experienced leader to helm the Retirement Servicing team during an eight-month parental leave period in Melbourne. You will drive frontline performance, strengthen service quality and ensure member outcomes.

In this hybrid role, you will partner with Product, Advice and Operations, uplift capability, and influence how retirement servicing evolves while maintaining stability and delivering excellent member experience.

Qualifications

• Experience leading frontline service teams in financial services or regulated environment.
• Strong people leadership including coaching, capability uplift and performance management.
• Ability to drive service improvements while maintaining stability and quality.

Responsibilities

• Help to lead and develop a frontline Retirement Servicing team, creating clarity, accountability and strong team performance
• Deliver business-critical pension servicing that meets service standards, regulatory obligations and member expectations
• Assess current capability and implement practical plans to lift service quality and consistency
• Drive improvements to processes, workflows and ways of working
• Support the ongoing evolution of retirement servicing as member expectations continue to change
• Partner with stakeholders across the business to deliver a more connected retirement experience
• Contribute to a culture of continuous improvement, collaboration and member focus

Skills

Leadership

Stakeholder management

Change management

Operations leadership

Regulatory environment

Job description

UniSuper Management Pty Ltd is seeking an experienced leader to helm the Retirement Servicing team during an eight-month parental leave period in Melbourne. You will drive frontline performance, strengthen service quality and ensure member outcomes.

In this hybrid role, you will partner with Product, Advice and Operations, uplift capability, and influence how retirement servicing evolves while maintaining stability and delivering excellent member experience.