Senior Systems Engineer – Cloud, Security & MSP Lead

Ricoh; Ryde; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Zusammenfassung

Ricoh Australia is seeking an experienced Senior Escalation Engineer to join our managed services team in Ryde. You will act as the senior escalation point for complex incidents, manage and optimise Microsoft 365, Azure, Intune, Entra ID, and Windows environments, and lead infrastructure and cloud projects from design through implementation.

You’ll drive security improvements, automate operational tasks, develop best‑practice solutions, and build trusted customer relationships by delivering

Qualifikationen

• 8+ years' experience in systems, infrastructure or cloud engineering.
• Strong MSP or managed services experience.
• Level 3 troubleshooting and escalation experience.
• Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.

Aufgaben

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best‑practice technical solutions.
• Build trusted relationships with customers and provide practical, business‑focused advice.

Kenntnisse

MSP experience

Level 3 escalation

Azure

Microsoft 365

Intune

Entra ID

PowerShell

Automation

Customer engagement

Jobbeschreibung

Ricoh Australia is seeking an experienced Senior Escalation Engineer to join our managed services team in Ryde. You will act as the senior escalation point for complex incidents, manage and optimise Microsoft 365, Azure, Intune, Entra ID, and Windows environments, and lead infrastructure and cloud projects from design through implementation.

You’ll drive security improvements, automate operational tasks, develop best‑practice solutions, and build trusted customer relationships by delivering