Senior Systems Engineer - Cloud, Security & Automation Lead

Ricoh Asia Pacific Pte Ltd.; Australia; Remote; AUD 140.000 - 180.000; Vollzeit

Zusammenfassung

Ricoh Asia Pacific Pte Ltd. is seeking an experienced senior engineer to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

You will balance operational support, technical leadership, and project delivery within a Level 3 escalation framework. The role requires 8+ years in systems, infrastructure, or cloud engineering, strong MSP experience, and deep Microsoft product expertise (Azure, M365, Intune, Entra ID).

Qualifikationen

• 8+ years' experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience supporting multiple environments.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft tech expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

Aufgaben

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

Kenntnisse

Level 3 Escalation

Azure & M365

MSP Experience

PowerShell Automation

Customer Engagement

Cloud Migrations

Windows Infrastructure

Jobbeschreibung

Ricoh Asia Pacific Pte Ltd. is seeking an experienced senior engineer to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

You will balance operational support, technical leadership, and project delivery within a Level 3 escalation framework. The role requires 8+ years in systems, infrastructure, or cloud engineering, strong MSP experience, and deep Microsoft product expertise (Azure, M365, Intune, Entra ID).