Senior Systems Engineer

Ricoh Asia Pacific Pte Ltd.; Australia; Remote; AUD 140,000 - 180,000; Full time

Job summary

Ricoh Asia Pacific Pte Ltd. is seeking an experienced senior engineer to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

You will balance operational support, technical leadership, and project delivery within a Level 3 escalation framework. The role requires 8+ years in systems, infrastructure, or cloud engineering, strong MSP experience, and deep Microsoft product expertise (Azure, M365, Intune, Entra ID).

Qualifications

• 8+ years' experience in systems, infrastructure, or cloud engineering.
• Strong MSP or managed services experience supporting multiple environments.
• Proven Level 3 troubleshooting and escalation experience.
• Deep Microsoft tech expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.
• Experience delivering cloud, migration, and modern workplace projects.
• PowerShell and automation capability.
• Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

Responsibilities

• Act as the senior escalation point for complex technical incidents and critical customer issues.
• Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.
• Lead infrastructure, cloud, and modern workplace projects from design through to implementation.
• Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.
• Develop operational standards, automation, and best-practice technical solutions.
• Build trusted relationships with customers and provide practical, business-focused advice.

Skills

Level 3 Escalation

Azure & M365

MSP Experience

PowerShell Automation

Customer Engagement

Cloud Migrations

Windows Infrastructure

Job description

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In this hands-on role, you'll combine Level 3 technical expertise, project delivery, and technical leadership to support a diverse portfolio of managed services customers across cloud, infrastructure, security, and modern workplace technologies.

Job Description

Your Role

Act as the senior escalation point for complex technical incidents and critical customer issues.

Manage and optimise Microsoft 365, Azure, Intune, Entra ID, and endpoint environments.

Lead infrastructure, cloud, and modern workplace projects from design through to implementation.

Drive security improvements, including Essential Eight uplift, privileged access management, and incident response.

Develop operational standards, automation, and best-practice technical solutions.

Build trusted relationships with customers and provide practical, business-focused advice.

Skills

What We're Looking For:

You'll be an experienced engineer who enjoys balancing operational support, technical leadership, and project delivery.

8+ years' experience in systems, infrastructure, or cloud engineering.

Strong MSP or managed services experience supporting multiple customer environments.

Proven Level 3 troubleshooting and escalation experience.

Deep Microsoft technology expertise across Azure, Microsoft 365, Intune, Entra ID, and Windows infrastructure.

Experience delivering cloud, migration, and modern workplace projects.

Strong customer engagement and stakeholder management skills.

PowerShell and automation capability.

Microsoft certifications such as Azure Administrator Associate and Endpoint Administrator Associate (or equivalent experience).

If you're passionate about Microsoft technologies, enjoy solving complex challenges, and want to play a key role in delivering exceptional customer outcomes, we'd love to hear from you.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.