Senior Support Engineer

NAB; Melbourne; Hybrid; AUD 100,000 - 123,000; Full time

Benefits offered by this job

Inclusive and diverse team culture

Hybrid work arrangement

Job summary

A financial services company in Melbourne is looking for a Senior Support Engineer to provide production support and technical assistance in a customer-focused environment. Candidates should have over 8 years of technology experience, particularly in LoanIQ and cloud technologies such as AWS or Azure. The role requires strong problem-solving skills and the ability to collaborate with various teams. This position offers a hybrid work arrangement and competitive salary.

Qualifications

• 8+ years technology experience in software delivery and deployment.
• 4+ years in Support role using ITIL Framework (Incident, Change and Configuration Management).
• 3+ years in AWS and/or Azure technology.

Responsibilities

• Provide production support on call 24x7 to restore service.
• Resolve incidents raised by users in a timely manner.
• Deploy code into non-prod and production.

Skills

Strong LoanIQ operational and technical experience

Experience in Java or SpringBoot

Support role using ITIL Framework

Cloud technology experience (AWS/Azure)

Job description

Join to apply for the Senior Support Engineer role at NAB

Join to apply for the Senior Support Engineer role at NAB

We are looking for enthusiastic and versatile Senior Support Engineer, to take on new problems and assist NAB in moving technology forward to benefit our customers!!

• You’ll join a high-performing business, backing talentedindividuals
• Inclusive and diverse team culture with hybrid work arrangement
• Bring your ideas, ambitions, and passions both in and outside of work
  
  

Our team are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Senior Support Engineer, you will be joining the CIB Corporate Finance team that’s doubling down on customer obsession.

Each Day, You’ll Go Above And Beyond To

• This is a production support role which requires on call duties 24x7, in a 2-4-week roster to restore service and applications hosted on Cloud infrastructure. The role is also responsible for deployment and patching that are performed out of business hours, typically on the weekends.
• Resolve incidents raised by users or caused by system failure in a timely manner and according to Service Level Agreement
• Prepare technical documents and/or knowledge articles to support users and stakeholders
• Understand processes and risk factors associated with change and incident
• Deploy code into non-prod and production and provide support to other technical teams
• Comply with regulatory requirements, bank standards and internal operating policies and procedures
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• 8+ years technology experience in software delivery and deployment
• Strong LoanIQ operational and technical experience is essential
• Experience in Java or SpringBoot
• 4+ years in Support role using ITIL Framework (Incident, Change and Configuration Management)
• 3+ years in AWS and/or Azure technology
  
  

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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