Senior Strategic Tech & Account Advisor

Hp; New South Wales; On-site; AUD 150,000 - 195,000; Full time

Job summary

HP Sydney, NSW is seeking a Senior Strategic Tech & Account Advisor to oversee critical technology areas and strategic customer groups, providing expert account support and acting as a trusted advisor in service delivery.

You will design and lead complex solution plans, mentor junior staff, build productive relationships with key accounts, and contribute to policy and method improvements across the regional team.

Qualifications

• Four-year or graduate degree in Computer Science or Information Systems.
• Typically 7-10 years of work experience, preferably in HP products, customer base, account management, or related field.

Responsibilities

• Oversee critical technology areas and customer groups with strategic account support.
• Design and execute support solutions, mentoring lower-level employees and guiding project teams.
• Lead complex projects and establish policies, acting as a trusted advisor in service delivery.
• Develop and present Value Based Delivery (VBD) account plans for key accounts and manage expectations in escalations.
• Cultivate relationships with strategic customers to drive growth.

Skills

Strategic account management

Relationship building

Mentoring

Technical proficiency

Education

Four-year or Graduate Degree in Computer Science or Information Systems

Job description

Senior Strategic Tech & Account Advisor HP Sydney, NSW, AU

Job Description

• This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships.

Job Summary

• This role is responsible for overseeing critical technology areas and customer groups, providing strategic account support, and maintaining advanced technical proficiency and industry awareness. The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery. The role contributes to complex projects, establishes policies, and mentors lower-level employees while building productive internal and external relationships.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization's service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
• Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Designs and executes support solutions, leading the team's efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job - Services

Schedule - Full time

Travel - Relocation

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"