Senior Strategic Payments Accounts Lead

Fidelity Information Services, LLC; Australia; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Career growth opportunities

Innovative fintech environment

Inclusive team atmosphere

Professional development

Job summary

Fidelity Information Services, LLC is seeking an Account Manager Lead, Client Success in Australia to drive strategic relationships with key clients across payments and banking ecosystems. You will act as a trusted adviser to senior stakeholders, focusing on adoption, retention and growth of FIS solutions and ensuring exceptional service delivery.

You will own account strategies, lead negotiations for renewals and expansions, and coordinate cross-functional teams to deliver agreed outcomes while

Qualifications

• Demonstrated experience in client success, account management or strategic customer engagement with ability to influence senior client executives.
• Knowledge of payments and banking ecosystems including card services and merchant payment solutions.
• Experience managing complex client escalations and cross-functional collaboration.
• Strong commercial acumen with renewals, account growth and cross-sell experience.
• Advanced analytical and problem-solving skills translating data into strategic recommendations.
• Excellent stakeholder management and negotiation, with autonomy over large client portfolios.

Responsibilities

• Own strategic relationships with key clients across payments and banking portfolios.
• Develop and execute account strategies to drive adoption, retention and growth.
• Lead renewals, upsell and cross-sell opportunities and support commercial negotiations.
• Analyse client performance and market trends to provide actionable recommendations.
• Coordinate cross-functional teams to align solutions with client needs and outcomes.
• Mentor team members and promote a culture of client-centricity and continuous improvement.

Skills

Relationship management

Payments knowledge

Strategic account management

Cross-functional collaboration

Negotiation

Analytical thinking

Stakeholder management

Education

Bachelor's degree in business or related field

Tools

Salesforce CRM

Excel

Job description

Fidelity Information Services, LLC is seeking an Account Manager Lead, Client Success in Australia to drive strategic relationships with key clients across payments and banking ecosystems. You will act as a trusted adviser to senior stakeholders, focusing on adoption, retention and growth of FIS solutions and ensuring exceptional service delivery.

You will own account strategies, lead negotiations for renewals and expansions, and coordinate cross-functional teams to deliver agreed outcomes while