Strata External Claims Adjuster

Crawford & Company; New South Wales; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Car allowance

Long-term career development opportunities

Supportive team environment

Job summary

A leading claims management company in Australia seeks a Senior Loss Adjuster. This role involves managing Strata and complex claims, providing high-quality customer service, and working within a supportive team culture. Candidates should have experience in loss adjusting, strong communication skills, and a growth mindset. This position offers a competitive salary and various benefits including car allowance and performance bonuses.

Qualifications

• Strata experience as a Loss Adjuster is required.
• Professional service in completing site assessments.
• Valid driver's licence is mandatory.

Responsibilities

• Manage and complete Strata and complex domestic site inspections.
• Proactively communicate clear advice and solutions to stakeholders.
• Document decisions, changes and claim progress thoroughly.

Skills

Expert communication

Problem solving

Customer service

Resilience

Mentoring

Education

Loss Adjusting qualifications

Trade qualifications

Job description

Benefits

• Competitive salary
• Opportunity for annual performance bonus
• Car allowance
• Long‑term career and personal development opportunities
• Work for a great leader and team

Job Description

While this role would suit someone who has a loss adjusting/claims/property management/strata background, we are open to hearing from you if you are a tradesperson or have worked in a similar field where you can apply your transferrable skills to managing claims from start to finish.

About Our Culture

At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment so our people are always developing their skills and expertise to thrive in their role. We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it’s who you are.

• Drive – you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.
• Integrity – you are impeccable with your word and follow through on your commitments.
• Growth mindset – you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.

About The Opportunity

Joining the Strata team as a Senior Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers’ lives, where they’ve faced loss or damage to their properties.

You will be confident in managing and completing Strata and complex domestic site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end‑to‑end claims experience for the customer.

Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.

About You

• Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients.
• Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey.
• Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely.
• Have a growth mindset that values continuous learning and absorbs new information and change with ease.
• Be resilient and focused on achieving positive outcomes for your key stakeholders.
• Be willing to mentor and support your peers to improve the overall service we provide to our valued clients.

Key Requirements

• Deliver professional and excellent service when completing Strata site and desktop assessments, interacting with customers and clients.
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders.
• Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
• Strata experience as a Loss Adjuster.
• Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry.
• Trade qualifications would be advantageous.
• Current and valid driver’s licence.

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle – from ‘first notification of loss’ through to litigation.

• Loss adjusting – property, major and complex loss, catastrophe response.
• Third party administration (Crawford TPA is a Lloyd’s accredited provider).
• Forensic accounting including business interruption expertise.
• Cyber response.
• Managed repair services (Contractor Connection).
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants).

To learn more about Crawford, please visit www.crawco.com.au.

Equal Employment Opportunity

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Application

Interested? Please submit a short cover letter explaining why you are suitable for the role along with your résumé.