Senior Specialist Digital Analytics

Suncorp Group; Sydney; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Discounts on insurance products

Flexible working options

Study support

Volunteer leave

Employee assistance program

Job summary

Suncorp Group in Sydney, Melbourne or Brisbane is seeking a Senior Digital Analytics Specialist to join the Digital Customer team and shape analytics strategy across a large digital ecosystem. You will design, implement and optimise analytics solutions using Adobe Analytics and Launch, partnering with Product, Tech, Marketing and UX to deliver measurable outcomes and improve customer experiences.

The role offers opportunities to drive data quality and reporting, build dashboards, and influence

Qualifications

• 3+ years' experience in a digital analytics-focused role.
• Strong hands-on experience with Adobe Analytics and Adobe Launch/Data Collection.
• Experience across digital products, platforms, websites or customer journeys.
• Proven ability to deliver analytics solutions and solve complex business problems using data.

Responsibilities

• Acting as the digital analytics subject matter expert across a diverse digital portfolio.
• Designing and delivering analytics tagging solutions using Adobe Analytics and Adobe Launch/Data Collection.
• Translating business and customer requirements into effective measurement frameworks and tracking solutions.
• Collaborating with Product Owners, Developers, UX teams, Marketing Technology and business stakeholders to deliver analytics requirements.
• Providing ongoing reporting, insights and recommendations to support digital adoption, customer engagement, sales performance and conversion optimisation.
• Building dashboards and reporting solutions that enable data-driven decision making.
• Driving continuous improvement in analytics frameworks, governance, and data quality processes.
• Identifying and resolving analytics issues, ensuring the integrity and reliability of digital data.

Skills

Analytical thinking

Stakeholder engagement

Cross-functional collaboration

Communication skills

Tools

Adobe Analytics

Adobe Launch

Microsoft Excel

Job description

Senior Specialist Digital Analytics

Permanent Opportunity | Sydney, Melbourne or Brisbane Are you passionate about turning digital data into meaningful customer insights? We're looking for a Senior Digital Analytics Specialist to join our Digital Customer team and play a key role in shaping the analytics strategy across a large and complex digital ecosystem.

Job Description

In this role, you'll be a trusted subject matter expert, partnering with Product, Technology, Marketing and Digital teams to design, implement and optimise digital analytics solutions that enhance customer experiences and drive business outcomes.

About The Role

As a Senior Digital Analytics Specialist, you will support the Digital Analytics Design function by delivering robust analytics solutions across customer-facing digital platforms. Leveraging the Adobe Experience Cloud suite, you'll help ensure stakeholders have access to accurate, insightful, and actionable data to inform strategic decision-making.

Your Responsibilities Will Include

• Acting as the digital analytics subject matter expert across a diverse digital portfolio.
• Designing and delivering analytics tagging solutions using Adobe Analytics and Adobe Launch/Data Collection.
• Translating business and customer requirements into effective measurement frameworks and tracking solutions.
• Collaborating with Product Owners, Developers, UX teams, Marketing Technology and business stakeholders to deliver analytics requirements.
• Providing ongoing reporting, insights and recommendations to support digital adoption, customer engagement, sales performance and conversion optimisation.
• Building dashboards and reporting solutions that enable data-driven decision making.
• Driving continuous improvement in analytics frameworks, governance, and data quality processes.
• Identifying and resolving analytics issues, ensuring the integrity and reliability of digital data.

What You'll Bring

• 3+ years' experience in a digital analytics-focused role.
• Strong hands-on experience with Adobe Analytics and Adobe Launch/Data Collection.
• Experience working across digital products, platforms, websites or customer journeys.
• Proven ability to deliver analytics solutions and solve complex business problems using data.
• Experience with additional digital analytics and marketing technology platforms will be highly regarded.
• Strong analytical, numerical and problem-solving skills.
• Excellent communication, consulting and stakeholder management capabilities.
• Ability to influence and collaborate across cross-functional teams.
• Commercial mindset with a focus on delivering measurable outcomes.
• Strong planning, organisation and attention to detail.
• Commitment to collaboration, knowledge sharing and teamwork.
• Proficiency with Microsoft Office tools and reporting platforms.
• Tertiary qualifications in Business, Computer Science, Engineering, Mathematics, Statistics or a related discipline are desirable.

Why Join Us?

You’ll be part of a collaborative team responsible for delivering high-quality digital analytics capabilities that directly influence customer experience and business performance. Working alongside talented specialists across Digital, Product, Marketing and Technology, you’ll have the opportunity to shape how data is used to improve digital experiences for millions of customers.

What We Can Offer You

• Discounts and offers on a range of insurance products
• A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
• Invest in your brighter future with ongoing study support and career development programs.
• Give back to our communities with payroll giving, donation matching and paid volunteer leave.
• Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

Employee benefits | Suncorp Group

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.