Senior Solutions Architect

TPG Telecom; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work (home & office)

Free mobile plan

Free high-speed NBN plan

Additional annual leave

Learning Hub access

Corporate partner discounts

Job summary

TPG Telecom is seeking a Senior Solutions Architect focused on CRM and BSS. You will design enterprise CRM solutions, particularly Oracle Siebel, and align them with business goals and regulatory requirements.

The role requires collaboration with delivery teams and stakeholders across departments. You will drive architecture governance, produce design artifacts, and mentor project teams while staying in sync with Siebel roadmaps and security standards.

Qualifications

• 5+ years of experience in solution architecture with CRM/BSS focus.
• Application design and Siebel expertise.
• Proven cross-functional delivery in telecom projects.
• Excellent stakeholder communication skills.
• Tertiary degree in CS/Software Eng or related field.

Responsibilities

• Collaborate with stakeholders to understand requirements and drive approved solutions.
• Design Oracle Siebel CRM and BSS solutions end-to-end.
• Ensure architecture supports streamlined delivery, resilience and faster CRM changes.
• Produce Solution Architecture Documents and Component Design documents.
• Lead Architecture Review Board reviews to ensure standards compliance.
• Oversee CRM development alignment with the designed architecture.
• Stay updated on Oracle Siebel roadmap through vendor and partner relationships.
• Provide Siebel best-practice guidance across multiple programs.

Skills

Solution architecture

CRM design

Stakeholder communication

Cross-functional delivery

Telecommunications domain

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Oracle Siebel

Job description

JOB DESCRIPTION

This role focuses on enterprise and IT solutions architecture at TPG Telecom with a core emphasis on CRM capabilities. The Senior Solutions Architect – CRM will design IT solutions for our strategic Consumer BSS stack in an efficient, cost-effective, secure and ethical manner. The role will ensure CRM & BSS solutions align with business objectives, regulatory compliance, technology strategy, and security standards.

You'll Make Impact By

• Work as part of the architecture community and aligned with business stakeholders to understand the requirements, design the solutions, obtain the required approvals, and assist the delivery teams in successful initiative completion.
• Develop solutions based on their deep expertise of Oracle Siebel CRM and associated BSS systems, covering both end-to-end architecture as well as the detailed application architecture and design of CRM changes
• Ensure best practice application architecture and development within CRM space to support business objectives of streamlined delivery lifecycle (including improved code base management and reduction of defects), operational resilience and longer-term improved speed to market for CRM changes
• Produce Solution Architecture Documents and Component Design documents
• Conduct solution assessments through Architecture Review Boards (ARB) to maintain compliance with technology standards and policies.
• Conduct reviews and walkthroughs of CRM Component Design with internal and vendor CRM platform teams
• Oversee CRM development to ensure alignment to design
• Maintain awareness and alignment with Oracle Siebel roadmap through relationships with Oracle and delivery partner Centre of Excellence
• Provide consultation on Siebel best practice across multiple work programs

What You’ll Bring

• 5+ years of experience in solution architecture, with at least three years specialising in CRM and BSS solution design within large-scale enterprise or telecommunications environments.
• Application design and code-level experience in Oracle Siebel
• Proven experience working within cross-functional delivery teams, including specific experience overseeing CRM and BSS implementation and deployment
• Excellent communication and stakeholder interaction skills with the ability to translate complex technical concepts into business outcomes.
• Tertiary qualification in Computer Science, Software Engineering, or a related discipline.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - additional leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

About Us

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

About The Team

Our Technology team builds and evolves the networks and platforms that keep millions of Australians connected every day. From mobile and fixed networks to digital platforms and data, you’ll work at the forefront of innovation solving complex challenges and helping shape the future of connectivity.