Senior Site Reliability Engineer

Upsun (via Remote Woman); Australia; Remote; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Company stock options

Job summary

Upsun, a software factory for AI-human workflows, is hiring a Senior Site Reliability Engineer. You will lead evolution of our cloud platform, drive reliability, scalability, and observability across multi-cloud environments, and partner with engineering and product teams to embed SRE practices throughout the lifecycle.

You will champion infrastructure-as-code, build automation, and establish robust monitoring and SLIs/SLOs to ensure uptime for a global user base.

Qualifications

• 5+ years in Site Reliability Engineering, Cloud Operations, or DevOps.
• Proficient in Go or Python to build automation tools and controllers.
• Deep Linux internals knowledge and troubleshooting.
• IaC with Terraform and cloud SDKs across AWS/GCP/Azure.

Responsibilities

• Architect and elevate monitoring, alerting, and logging with Prometheus, Grafana, and ELK.
• Automate infrastructure and workflows using Terraform/Ansible across multi-clouds.
• Scale CI/CD and delivery pipelines for zero-downtime releases.
• Lead incident response and blameless post-mortems to improve resiliency.
• Collaborate with product and engineering to embed SRE practices.

Skills

SRE experience

Go or Python

Linux internals

Observability

Cloud platforms

Infrastructure as Code

Cross-functional leadership

Tools

Terraform

Docker

Kubernetes

Prometheus/Grafana

Job description

Upsun is the software factory for AI-human workflows. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get:

• Predictable performance, even at scale
• Secure, compliant environments by default
• Real-time observability and profiling built in
• Cloning, configuration, and provisioning in seconds
• AI-ready features that plug directly into your stack

The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation.

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum.

What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work.

Our values:

We make a positive impact.

We aim for the stars.

We care for each other.

Impact of a Senior Site Reliability Engineer

As a Senior Site Reliability Engineer at Upsun, you will lead the evolution of our cloud application platform from traditional cloud operations into a proactive, automation-driven SRE model. You will own critical engineering workstreams that enhance system reliability, scalability, and operational efficiency across multi-cloud environments. Partnering closely with engineering, product, and platform teams, you will embed reliability and performance into every stage of the software delivery lifecycle. In this role, you will anticipate architectural bottlenecks, drive infrastructure-as-code practices, and establish robust observability standards that ensure long-term system stability and uptime for our global users.

What to expect

• Drive reliability & observability strategy: Architect and elevate system monitoring, alerting, and logging using Prometheus, Grafana, and ELK Stack, establishing actionable SLIs/SLOs aligned with core business metrics.
• Automate infrastructure & workflows: Eliminate operational toil by designing and implementing resilient, automated solutions using IaC tools like Terraform and Ansible across AWS, GCP, and Azure.
• Scale CI/CD & delivery pipelines: Optimize pipeline architectures for fast, secure, and zero-downtime releases, ensuring infrastructure resilience during high-volume deployment cycles.
• Lead incident response & post-mortems: Guide high-priority incident triage, drive blameless post-mortem analysis, and implement preventative measures to continuously improve system resiliency.
• Cross-functional leadership: Partner with product and software engineering teams to incorporate SRE best practices into product roadmaps.
• Champion technical innovation: Proactively identify performance bottlenecks and evaluate emerging technologies (e.g., eBPF, container orchestration) to optimize platform stability and performance.
• Time distribution: Follow a 4-week rotation balancing engineering and operations to focus on reliability, automation, and scalability through hands-on troubleshooting and engineering innovation.

What you bring

• Senior SRE & Cloud Expertise: 5+ years of experience in Site Reliability Engineering, Cloud Operations, or DevOps, with proven experience owning reliability for production platforms at scale.
• Software Engineering & Tooling: Strong proficiency in Go or Python to build custom automation tools, custom controllers, or SRE platform components (beyond basic shell scripting).
• Deep Linux Internals Proficiency: Advanced hands-on knowledge of Linux operating system internals, kernel parameters, networking protocols, performance profiling, and system troubleshooting.
• Infrastructure as Code & Cloud Platforms: Deep expertise with cloud providers (AWS, GCP, Azure, or Openstack) with custom tooling built around cloud SDKs, and declarative infrastructure tools (e.g., Terraform) to manage distributed systems.
• Autonomous Ownership & Systems Thinking: Proven ability to anticipate operational risks, make architectural trade-offs, and lead technical infrastructure initiatives with minimal guidance.
• Collaborative Communication: Outstanding cross-functional communication skills with a track record of building alignment, and fostering an inclusive engineering culture.

Bonus

• Experience with custom-built orchestration, edge, storage, and operational tooling in a dynamic environment.
• Experience with Docker and production Kubernetes cluster management or containerized deployment architectures.
• Familiarity with Platform-as-a-Service (PaaS) architectures or developer-facing cloud platforms.

Where we hire

At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Western Australia. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries.

This role includes on-call hours: One week every 4-5 weeks, 02:00 AM – 10:00 AM UTC (or 02:00 – 10:00 UTC). Weekend shift included in the one-week of on-call.

How we hire

We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance.

You can expect 4 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.

• 45 Minutes with Talent Acquisition
• 60 Minutes with Hiring Manager
• 60 Minutes with Team (ICs)
• 60 Minutes with Senior Director, SRE

All roles require background checks.

What we offer

• A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp.
• An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women.
• A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution.
• A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives
• Benefits and perks - Make the most of what matters to you
• Company stock options

You belong here

At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Upsun (via Remote Woman)’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.