Integration Engineer III

Impact.Com; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible Working

Health and Wellness

Investing in Your Growth

Parental Support

Technology Financial Support

Job summary

impact.com is seeking an Integration Engineer to help clients configure, implement, and launch their accounts. You will own the onboarding process, answer questions, schedule Zoom calls, and lead training on platform adoption while escalating issues as needed.

Working alongside Solutions Architects, Client Success, and other teams, you will learn impact.com's technology, propose technical solutions, perform discovery, and document integrations to ensure timely deployments.

Qualifications

• Bachelor's degree in a technical field with strong analytical skills.
• Experience in integration support or customer-facing tech roles.
• 5+ years in a tech-focused role at a digital marketing or tech company.
• Familiarity with affiliate/digital marketing preferred.

Responsibilities

• Configure, implement, and launch client accounts.
• Own client relationships during onboarding and conduct training.
• Collaborate with Solutions Architects and Success teams.
• Provide technical discovery and propose solutions.
• Create and maintain integration documentation.
• Troubleshoot onboarding issues and capture critical data.

Skills

Onboarding

Technical Troubleshooting

SaaS Platforms

Communication Skills

AI Applications

Problem Solving

Learning Mindset

Education

Bachelors in CS/Engineering/Science/Maths or related

Job description

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As an Integration Engineer, you will assist clients in successfully configuring, implementing, integrating, and launching their accounts. You will be responsible for owning the client relationship during onboarding, answering client questions, taking any requested Zoom calls, and leading specialised training on basic platform adoption. You will also be responsible for following the onboarding process and escalating anyissues to their managers.

In addition, you will be responsible for learning impact.com's technology and assisting with proposing and implementing technical solutions for our clients. Working alongside Solutions Architects, Client Success, and other internal teams, you will interact with clients across business and technical domains, answering questions about the integration process, best practices, and impact.com's technology to ensure timely implementations.

What You'll Do:

• Stay current with impact.com’s platform capabilities, product enhancements, and relevant industry trends.
• Responsible for a portfolio of new accounts, including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients.
• Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
• Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.
• Support the design and integration of technical solutions for new and existing clients.
• Lead technical discovery and solution discussions to understand client requirements and propose optimal solutions based on client objectives.
• Contribute to the creation and maintenance of technical integration documentation.
• Troubleshoot and resolve technical issues encountered during client onboarding.
• Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success / Account Management

What You Bring:

• Self-starter with a focus on creating and/or refining operational processes
• Ability to pair technical expertise with a considerate, customer-centric communication style that maintains a strong interpersonal presence. This style is calm, constructive, and solution-oriented, while showing patience, empathy, and professionalism when supporting stakeholders with varying levels of technical expertise.
• A proven track record of delivering significant value through the hands-on application of AI to real-world challenges and opportunities, grounded in a sophisticated understanding of its core principles.
• Voracious learner who is willing to be out of their comfort zone
• Natural curiosity leading to a deep understanding of the client's challenges
• Passion for solving customer issues in a fast-paced environment
• Phenomenal problem-solving & troubleshooting skills
• Good understanding of the process and challenges involved in the design and implementation of client solutions on SaaS platforms
• Bachelor's degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• Proven performance in an Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• 5+ years working in a tech-focused role at a digital marketing or technology-focused company
• Familiarity with the affiliate and/or digital marketing industry preferred

Benefits and Perks:

At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working:Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that helps you be happy and fulfilled in both your career and personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy: 26 weeks of fully paid leave for the primary caregiver and 13 weeks for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office, along with a monthly allowance to cover your internet expenses.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in impact.com’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.