Senior ServiceNow Platform Lead

Jemena

Melbourne

On-site

AUD 180,000 - 240,000

Full time

6 days ago

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Benefits offered by this job

Flexible work arrangements

Parental leave benefits

Career development support

Annual bonuses

Job summary

Jemena is seeking a ServiceNow Platform Lead in Melbourne to own health, governance and continuous improvement of a critical enterprise platform. You will provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management, ensuring security, scalability and alignment with business needs.

Working with stakeholders, architects, developers and vendors, you will drive platform strategy, manage technical risk and help deliver reliable,

Qualifications

Advanced knowledge of ServiceNow platform administration, architecture, security, governance and lifecycle management.
Strong understanding of ITIL and Service Management practices including Incident, Request, Change, Problem, Knowledge and Configuration Management.
Expertise in platform health, performance monitoring, upgrades, releases and operational support.
Strong knowledge of CMDB and CSDM including service modelling, configuration management and data quality practices.
Experience with ServiceNow development, automation, integrations and enterprise governance within complex environments.

Responsibilities

Own health, governance and continuous improvement of the ServiceNow platform.
Provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management.
Lead incident resolution, root cause analysis and continuous improvement initiatives.
Govern integrations and manage technical risk to maintain platform stability.
Mentor teams and establish governance standards for enterprise-wide use.