Senior ServiceNow ITSM Architect – Brisbane (2M Contract)

Ayan Infotech Pty; Brisbane; On-site; AUD 120,000 - 170,000; Full time

Job summary

AYAN InfoTech is seeking a seasoned ServiceNow ITSM Architect to lead a Brisbane-based project. The role demands 7+ years of experience and expertise in ITSM architecture, workshops, and end-to-end deployments within a mature environment.

The contract spans 2 months with potential extensions. You will engage business and IT stakeholders, craft scalable ServiceNow solutions, and deliver architectural roadmaps aligned with best practices.

Qualifications

• Experience leading customer discovery sessions and workshops.
• Ability to gather requirements and design scalable ServiceNow ITSM solutions.
• Strong communication with business and IT stakeholders.

Responsibilities

• Lead customer discovery sessions, workshops, and stakeholder interviews.
• Map current-state and future-state processes and perform gap analysis.
• Capture and document business, functional, and technical requirements.
• Provide consulting recommendations and define adoption roadmaps.
• Present solution approaches, effort estimates, and implementation strategies.
• Design end-to-end ServiceNow ITSM solutions (Incidents, Problems, Changes, Requests, Knowledge, Service Catalog, CMDB, SLAs).
• Create architecture documents, designs, diagrams, and roadmaps.
• Ensure scalability, security, maintainability, and performance.

Skills

ServiceNow ITSM

Solution architecture

Stakeholder engagement

Discovery workshops

Job description

AYAN InfoTech is seeking a seasoned ServiceNow ITSM Architect to lead a Brisbane-based project. The role demands 7+ years of experience and expertise in ITSM architecture, workshops, and end-to-end deployments within a mature environment.

The contract spans 2 months with potential extensions. You will engage business and IT stakeholders, craft scalable ServiceNow solutions, and deliver architectural roadmaps aligned with best practices.