Senior ServiceNow Developer

Thales; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive remuneration

Annual bonus

Private medical insurance

Fitness Passport

Novated Lease

Job summary

Thales Australia is seeking a Senior ServiceNow Developer to lead development, integration, and governance across ITSM and IRM. You will work with technical and business stakeholders to design, develop, and optimise scalable ServiceNow solutions, enhancing service delivery and governance.

Applicants must have 4+ years in ServiceNow, a CSA certification, and experience in enterprise environments. Australia-wide remote-friendly role with flexible working arrangements.

Qualifications

• 4+ years of ServiceNow experience incl ITSM/IRM.
• 2+ years hands-on ServiceNow development incl scripting.
• Experience delivering in enterprise environments.
• Strong ITIL understanding and governance knowledge.
• Excellent stakeholder communication across teams.
• CSA certification required; CAD or ITSM/IRM certs valued.

Responsibilities

• Develop, configure, and optimise the ServiceNow platform per best practices.
• Expand ITSM and IRM capabilities and shape the roadmap.
• Gather requirements with stakeholders and deliver scalable solutions.
• Ensure reliability, security, and performance through reviews and monitoring.
• Identify automation opportunities to improve processes and UX.
• Support upgrades, releases, and documentation for critical apps.
• Translate business needs into clear technical designs.
• Contribute to development standards and governance frameworks.

Skills

ServiceNow

ITIL

Scripting

Integrations

Automation

Stakeholder engagement

Governance

Problem solving

Education

Relevant tertiary qualifications

Tools

ServiceNow Studio

Workflow editor

JavaScript

Job description

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

• Competitive remuneration + super + annual bonus + private medical insurance
• Role location open to Australia wide with flexible working arrangements
• Annualised performance review process
• Fitness Passport discount – Access to a network of gyms across AUS from $15 P/W
• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)
• Modernised Paid Parental Leave
• Novated Lease options

Our Team

The ServiceNow Team is responsible for the development, support, and continuous improvement of Thales Australia's ServiceNow platform. As we continue to expand our capabilities across ITSM and IRM, we're looking for passionate individuals who enjoy delivering innovative solutions, improving business processes, and enhancing user experiences.

Working closely with business and technology stakeholders, you'll help deliver scalable solutions that improve service delivery, strengthen governance, and support business outcomes. It's an opportunity to join a collaborative team focused on technical excellence, continuous improvement, and shaping the future of ServiceNow across the organisation.

Your Role

As a Senior ServiceNow Developer, you will be a key contributor to our ServiceNow roadmap, helping drive the expansion and maturity of our platform across IT Service Management (ITSM) and Integrated Risk Management (IRM) capabilities. Working closely with technical teams, business stakeholders, and service owners, you will design, develop, and optimise solutions that enhance service delivery, automate processes, strengthen governance, and deliver measurable business outcomes.

Key responsibilities include:

• Develop, configure, and optimise the ServiceNow platform, including custom applications, workflows, integrations, scripting, and automations that align with business objectives and ServiceNow best practices
• Support and lead the ongoing expansion of ServiceNow capabilities across ITSM and IRM modules, helping shape the platform roadmap and future state architecture
• Collaborate with cross-functional teams to gather requirements, prioritise enhancements, and deliver scalable solutions aligned with ITIL practices and organisational governance requirements
• Ensure platform reliability, security, and performance through code reviews, testing, troubleshooting, platform governance, and proactive monitoring
• Identify opportunities for automation, process improvement, and service optimisation to improve user experience and operational efficiency
• Support platform lifecycle activities including upgrades, release management, documentation, service continuity, and operational support for critical ServiceNow applications
• Provide technical expertise and guidance to stakeholders, translating business requirements into effective solutions while communicating technical concepts in a clear and practical manner
• Contribute to establishing development standards, best practices, and governance frameworks that support the continued growth and adoption of the ServiceNow platform across the organisation

Your Experience

To thrive in this role, you'll bring:

• 4+ years of experience working with ServiceNow, including ITSM, IRM, or related platform capabilities
• 2+ years of hands-on ServiceNow development experience, including scripting, workflow development, integrations, and platform customisation
• Experience delivering ServiceNow enhancements and projects within an enterprise or complex operational environment
• A strong understanding of ITIL principles and service management best practices
• Strong analytical and problem-solving skills with the ability to design practical, scalable, and sustainable solutions
• Excellent stakeholder engagement, communication, and interpersonal skills, with the ability to work effectively across both technical and business teams
• A proactive, self-motivated, and detail-oriented approach with a focus on quality outcomes and continuous improvement
• Relevant tertiary qualifications or equivalent industry experience
• A current ServiceNow Certified System Administrator (CSA) certification is required
• Certifications such as Certified Application Developer (CAD), ITSM, IRM, or other ServiceNow specialisations will be highly regarded

A Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right –no matter your background or personal circumstances –please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.