Senior Service Operations & Contracts Specialist

GE HealthCare (United States); Brisbane; Híbrido; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working options

Competitive salary package

5 weeks leave

Generous leave & family policies

Long term career opportunities

Employee benefits program

Resumo da oferta

GE HealthCare (United States) is seeking an Advanced Business Operations Specialist to oversee service back-office activities across Installed Product, Contract Management, ODS, Billing, and Cash Management. You will safeguard revenue realization, data integrity, and compliance while enabling effective service delivery.

Join GE HealthCare to drive operational excellence through data-driven decisions, governance, and continuous improvement in a hybrid role based in Australia, with regular onsite

Qualificações

• Bachelor degree or equivalent in a relevant field.
• Advanced analytical, financial and problem-solving skills.
• Working knowledge of Installed Product, contracts, entitlements, ODS, billing, warranty or cash processes; experience with Salesforce/ServiceMax is preferred.
• Experience supporting outsourced/BPO teams, Lean and/or Six Sigma methods; fluent in English.

Responsabilidades

• Own end-to-end MSA contract loading and modification to KPI, quality and compliance.
• Ensure entitlements reflect customer coverage and feed downstream processes.
• Review ODS quotes, concessions, pricing and margin compliance.
• Resolve billing and entitlement issues; support unbilled monitoring and A/R disputes.
• Coordinate credit and rebill processing when required.

Conhecimentos

Advanced analytical skills

Financial literacy

Problem-solving

English fluency

Formação académica

Bachelor degree or equivalent

Ferramentas

Salesforce

ServiceMax

Descrição da oferta de emprego

GE HealthCare (United States) is seeking an Advanced Business Operations Specialist to oversee service back-office activities across Installed Product, Contract Management, ODS, Billing, and Cash Management. You will safeguard revenue realization, data integrity, and compliance while enabling effective service delivery.

Join GE HealthCare to drive operational excellence through data-driven decisions, governance, and continuous improvement in a hybrid role based in Australia, with regular onsite