Senior Service Manager - Large-Scale Heavy Vehicle Workshop

Work Initiatives; Maitland; Presencial; AUD 130.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Training & development

Career stability

Descripción de la vacante

Gilbert & Roach Newcastle is seeking a strategic Service Manager to lead our Hexham workshop operations. You will assume accountability for throughput, continuous process improvement, and superior service delivery, aligning with broader business goals.

You will supervise a large dual-shift team of technicians, apprentices, and service advisers, drive efficiency, manage the P&L, and ensure compliance with WHS and OEM training standards.

Formación

• Extensive experience leading large teams in a high-volume automotive service department.
• Strong understanding of service P&L, warranty processes, and labour utilization.
• Current Australian Driver’s Licence (Heavy Rigid/Heavy Combination is a plus).
• Proven track record of process improvements and efficiency gains.

Responsabilidades

• Review workshop workflows and implement improvements to boost technician productivity.
• Partner with dealership leadership to drive strategic operational changes.
• Lead dual-shift teams and foster a high-performance culture aligned with PRIDE values.
• Manage the department P&L, KPIs, and revenue growth from service agreements.
• Ensure WHS compliance and OEM training standards.

Conocimientos

Leadership

Strategic planning

Operational excellence

Financial acumen

People management

Descripción del empleo

Gilbert & Roach Newcastle is seeking a strategic Service Manager to lead our Hexham workshop operations. You will assume accountability for throughput, continuous process improvement, and superior service delivery, aligning with broader business goals.

You will supervise a large dual-shift team of technicians, apprentices, and service advisers, drive efficiency, manage the P&L, and ensure compliance with WHS and OEM training standards.