Senior Service Engineer - Observability

Westpac; Sydney; Hybrid; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Mortgage discounts

Flexible work arrangements

Learning & development

Community volunteering

Job summary

Westpac is seeking a senior technical leader to drive the enterprise transition from AppDynamics to Elastic Observability using OpenTelemetry. You will define instrumentation standards, build scalable telemetry pipelines and guide SRE adoption, with automation to improve reliability and scalability.

You will mentor engineering and SRE teams, implement automated checks, and decommission legacy tooling safely. Superior communication across a large bank is essential for success.

Qualifications

• 5-10 years deep experience with AppDynamics APM migration and exit planning.
• Expert OpenTelemetry instrumentation and collector engineering.
• Advanced Elastic Observability (APM, traces, logs, metrics).
• Deep knowledge of Kibana for dashboard creation.
• ESQL query language for Elasticsearch data search, filter, transform, and analysis.
• Hands-on automation using Infrastructure as Code, CI/CD, APIs, and scripting.
• SRE practices including SLIs, SLOs, incident diagnostics; governance and risk management.
• Experience building Agentic AI capability.
• Excellent communication and collaboration across a large enterprise.

Responsibilities

• Lead end-to-end migration from AppDynamics to Elastic using OTEL.
• Define and implement OTEL-first instrumentation standards and telemetry pipelines.
• Drive adoption of SRE practices with SLI/SLO-based monitoring and alerting.
• Automate deployment, configuration and validation of OTEL collectors and CI/CD observability checks.
• Enable safe decommissioning of legacy AppDynamics tooling, agents and licences.
• Improve platform reliability, scalability and self-service observability through automation.
• Provide technical leadership and mentoring to engineering and SRE teams; produce runbooks and assets to support adoption.

Skills

AppDynamics

OpenTelemetry

Elastic Observability

Kibana

ESQL

IaC

CI/CD

SRE

Agentic AI

Communication

Tools

Kibana

Elastic Observability

Job description

What’s the role?

The role leads the enterprise transition from AppDynamics to Elastic Observability using OpenTelemetry, driving modern observability practices, improving reliability and scalability, and ensuring a smooth migration through strong technical leadership, automation and alignment to SRE and cloud-native standards.

• Lead the end-to-end migration from AppDynamics to Elastic using OTEL, ensuring parity or improved observability outcomes
• Define and implement OTEL-first instrumentation standards and scalable telemetry pipelines
• Drive adoption of SRE practices, shifting towards SLI/SLO-based monitoring and alerting models
• Automate deployment, configuration and validation of OTEL collectors, Elastic assets and CI/CD observability checks
• Enable safe and automated decommissioning of legacy AppDynamics tooling, agents and licences
• Improve platform reliability, scalability and self-service observability through reusable patterns and automation
• Provide technical leadership and mentoring to engineering and SRE teams, producing runbooks and self-service assets to support adoption

What do I need?

• 5-10 years deep experience with AppDynamics APM knowledge for migration and exit planning
• Expert Open Telemetry instrumentation and collector engineering
• Advanced Elastic Observability (APM, traces, logs, metrics, service maps)
• Deep knowledge of Kibana for dashboard creation
• ESQL Query writing language to search, filter, transform, and analyse data stored in Elasticsearch—especially logs, metrics,
• events, and security data.
• Hands-on automation using Infrastructure as Code, CI/CD, APIs, and scripting
• SRE practices including SLIs, SLOs, and incident diagnostics Strong governance, cost optimisation, and risk management
• mindset
• Experience building Agentic AI capability
• Excellent communication skill and proven ability to collaborate across a large enterprise at all levels

Why join us?

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.