Senior Domain Expert – Observability, Alarm & Event Management

Telstra Corporation; Sydney; On-site; AUD 150,000 - 210,000; Full time

Job summary

Telstra is seeking a Senior Domain Expert – Observability, Alarm & Event Management to drive end-to-end ownership of complex observability initiatives. You’ll lead architecture decisions, guide platform roadmaps, and shape scalable, secure, resilient solutions across cloud and on-prem environments.

You’ll apply automation and AI-enabled insights to improve operations, mentor others, and influence senior stakeholders to deliver major technical outcomes.

Qualifications

• Senior technical authority in enterprise environments.
• Deep expertise in observability, monitoring and event management.
• Advanced engineering and troubleshooting in distributed production setups.
• Experience in architecture, platform lifecycle and resilience.
• Ability to lead root-cause analysis to sustainable resolution.
• End-to-end ownership of significant tech initiatives with risk and dependencies.

Responsibilities

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery and configuration management.
• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure.
• Shape technical designs and platform roadmaps, ensuring scalable, secure and resilient solutions.
• Own initiatives from concept to implementation and operational acceptance, managing risks and delivery impediments.
• Lead platform lifecycle, upgrades, resilience improvements and debt reduction across cloud and on-prem environments.
• Apply automation and AIOps to improve observability and outcomes.
• Provide leadership during complex incidents and drive sustainable engineering improvements.
• Influence senior stakeholders and partners to align decisions and outcomes.
• Strengthen Telstra capability through governance, documentation and mentoring.

Skills

Enterprise observability

Monitoring

Alarm and event management

Root-cause analysis

Architecture leadership

Stakeholder influence

Automation & AIOps

Production incidents

Tools

Kubernetes

OpenText Operations Bridge

Discovery

AIOM

Job description

Employment Type

Permanent

Closing Date

5 Nov 2026 11:59pm

Job Title

Senior Domain Expert – Observability, Alarm & Event Management

Job Summary

Working across Engineering, Operations, Product, Architecture, Security, business stakeholders and technology partners, you’ll take end-to-end technical ownership of complex outcomes and help evolve our observability capabilities through automation and intelligent operations.

Job Description

What you’ll do

• Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery and configuration management.
• Lead complex technical investigations and root-cause analysis across applications, platforms, integrations and infrastructure.
• Shape technical designs and platform roadmaps, ensuring solutions are scalable, secure, resilient and aligned with enterprise architecture standards.
• Take end-to-end technical ownership of initiatives from concept and design through implementation and operational acceptance, actively managing risks, dependencies and delivery impediments.
• Lead platform lifecycle, upgrades, resilience improvements, technical-debt reduction and modernisation across cloud, on-premises and containerised environments.
• Apply automation, orchestration, intelligent event correlation and Artificial Intelligence for IT Operations (AIOps) to improve observability and operational outcomes.
• Provide authoritative technical leadership during complex production incidents and turn lessons learnt into sustainable engineering improvements.
• Influence senior stakeholders and technology partners to align decisions and deliver complex technical outcomes.
• Strengthen Telstra-owned capability through architectural governance, reusable engineering practices, documentation, mentoring and knowledge transfer.

About you

• You’re an experienced engineer or technical specialist who can operate as a trusted technical authority in complex enterprise environments.
• You’ll bring Deep expertise in enterprise observability, monitoring, alarm and event management.
• Advanced engineering and troubleshooting capability across complex, distributed production environments.
• Experience in technical architecture, solution design, platform lifecycle management and operational resilience.
• Demonstrated ability to lead complex technical problems from root-cause analysis through to sustainable resolution.
• End-to-end ownership of significant engineering or technology initiatives, including technical risks, dependencies and operational acceptance.
• Strong capability in software or platform engineering, systems integration and production environments.
• The ability to translate complex engineering challenges into clear options, recommendations and outcomes.
• Strong stakeholder influence, including credibility with senior technical and business stakeholders.
• A track record of mentoring engineers, sharing specialist expertise and uplifting capability in others.
• Highly regarded OpenText Operations Bridge Manager, Operations Orchestration, UCMDB, Discovery, Optic, AIOM, or comparable enterprise observability technologies.
• Kubernetes and containerised production environments, across cloud and on-premises infrastructure.
• Automation, orchestration, AIOps, AI/ML or intelligent event correlation applied to operational use cases.
• Configuration management and discovery platforms.
• Working with multi-domain networks and engineering teams on complex technical issues.
• Major incident, problem management or production engineering environments.

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams