Senior Service Designer, Finance Platform & AI

Service Design Jobs; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid work

Central offices

Home office setup support

Sonder wellbeing partnership

Training & study assistance

Job summary

MYOB is seeking a Senior Service Designer in Melbourne to shape financial experiences across our platform. You’ll operate at the intersection of service design, product, customer experience, and AI, translating research into end-to-end journeys and blueprints.

You’ll collaborate with Product, Design, Engineering, and partners to drive adoption, revenue outcomes, and trusted, compliant workflows in a rapidly evolving fintech environment.

Qualifications

• Extensive experience in Service Design, Product Design, or Experience Design, with strong research and discovery skills.
• Ability to plan and lead qualitative research and translate insights into journeys and blueprints.
• Experience designing financial or regulated transactional products with trust and compliance awareness.
• Proven track record creating seamless experiences across multiple providers in a B2B environment.
• Strong commercial acumen and ability to drive adoption, activation, and revenue outcomes.
• Hands-on experience contributing to AI-powered products or features.

Responsibilities

• Shape and influence the Finance squad roadmap to focus on key financial moments.
• Lead qualitative research to uncover customer needs, pain points, risks, and opportunities.
• Create journey maps, service blueprints, and ecosystem maps across MYOB and partner platforms.
• Design onboarding, activation, and value-driving experiences for customer adoption and growth.
• Facilitate collaboration across Product, Design, Engineering, Marketing, and external partners.
• Identify AI-driven opportunities to enhance financial workflows and outcomes.
• Contribute to the design community through reviews and shared standards.

Skills

Service Design

Product Design

Experience Design

Customer Research

AI in products

Stakeholder facilitation

Job description

MYOB is seeking a Senior Service Designer in Melbourne to shape financial experiences across our platform. You’ll operate at the intersection of service design, product, customer experience, and AI, translating research into end-to-end journeys and blueprints.

You’ll collaborate with Product, Design, Engineering, and partners to drive adoption, revenue outcomes, and trusted, compliant workflows in a rapidly evolving fintech environment.