Senior Service Designer: Finance & AI-Driven Experiences

MYOB; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work environment

Home office stipend

Learning & development support

Conferences & study assistance

Job summary

MYOB is hiring a Senior Service Designer for the Finance Product team. You will shape how financial experiences are designed and delivered, working at the intersection of service design, product, customer experience, and AI.

You’ll develop deep understanding of how customers, vendors, and partners manage payments and financial workflows today. This role influences the future of financial services at MYOB, helping businesses manage money more efficiently while delivering exceptional customer

Qualifications

• Extensive experience in Service Design, Product Design, or Experience Design with strong research.
• Ability to translate insights into journey maps, blueprints, and ecosystem maps.
• Experience designing financial or regulated transactional products with trust and compliance focus.
• Proven track record in multi-provider B2B ecosystems and driving adoption and revenue.

Responsibilities

• Shape the Finance squad roadmap to focus on key financial moments for customers and partners.
• Lead qualitative research to uncover needs, pain points, risks, and opportunities.
• Create journey maps, service blueprints, and ecosystem maps across MYOB and partners.
• Design onboarding, activation, and value-driving experiences for customer adoption and growth.
• Facilitate collaboration across Product, Design, Engineering, Marketing, and external partners.
• Identify and incorporate AI-driven opportunities to enhance financial workflows.
• Contribute to the design community through peer reviews and guidelines.

Skills

Service Design

Product Design

Experience Design

Qualitative Research

Stakeholder Management

AI in products

Facilitation

Job description

MYOB is hiring a Senior Service Designer for the Finance Product team. You will shape how financial experiences are designed and delivered, working at the intersection of service design, product, customer experience, and AI.

You’ll develop deep understanding of how customers, vendors, and partners manage payments and financial workflows today. This role influences the future of financial services at MYOB, helping businesses manage money more efficiently while delivering exceptional customer