Senior Service Designer (Disability) - National Impact

Randstad; South Australia; On-site; AUD 120,000 - 140,000; Full time

Job summary

Randstad Pty is seeking an experienced Service Designer to lead complex service design and business improvement initiatives for a national-scale federal government disability program. The role focuses on mapping end-to-end journeys, translating research into practical improvements, and facilitating co-design with diverse stakeholders.

You will work in a multidisciplinary team to shape future-state service processes, drive evidence-based recommendations, and ensure user-centered outcomes for

Qualifications

• > Proven background leading service design, process improvement, and mapping in large organisations.
• < Strong ability to synthesize qualitative insights with quantitative data to identify trends and opportunities.
• < Hands-on experience planning and running co-design workshops and interviews with end users.
• < Excellent communication and influencing skills with cross-team collaboration.
• < Familiarity with human-centered design, Lean, service blueprinting, and collaboration tools.

Responsibilities

• > Lead current-state and future-state process mapping, identify pain points, and develop evidence-based recommendations.
• < Analyse qualitative and quantitative data to identify trends, risks, and improvement opportunities.
• < Design and facilitate user engagement and co-design activities (workshops, interviews, testing).
• < Translate research into journey maps, service blueprints, and actionable concepts.
• < Collaborate with UI/UX, business analysts, delivery teams, and executives.
• < Manage priorities, risks, and design backlogs to support continuous improvement.

Skills

Service design leadership

Data analysis

Co-design facilitation

Stakeholder management

Human-centered design (HCD)

Design thinking workshops

Process mapping

Tools

Miro

FigJam

Visio

Lucidchart

Figma

Job description

Randstad Pty is seeking an experienced Service Designer to lead complex service design and business improvement initiatives for a national-scale federal government disability program. The role focuses on mapping end-to-end journeys, translating research into practical improvements, and facilitating co-design with diverse stakeholders.

You will work in a multidisciplinary team to shape future-state service processes, drive evidence-based recommendations, and ensure user-centered outcomes for