Senior Service Delivery Manager - NV1 Cleared

DXC Technology Australia & New Zealand; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Job summary

DXC Technology Australia & New Zealand is seeking a Senior Service Delivery Manager with NV1 clearance to lead enterprise application delivery across SAP and non-SAP environments for key clients in the region. You will act as a primary delivery lead, coordinate cross-functional teams, ensure SLAs are met, and drive continuous service improvement within a multi-year engagement.

The role requires strong ITIL knowledge, Defence sector experience and the ability to shape engagements, with

Qualifications

• Experience in service delivery management within enterprise applications environments.
• Defence industry experience desirable; Australian Defence Force background advantageous.
• ITIL qualifications and ability to apply ITIL principles in complex enterprise environments.
• Experience leading service delivery teams in complex enterprises.
• Knowledge of delivery assurance policies and quality management approaches.

Responsibilities

• Act as the primary point of contact for all service delivery-related activities.
• Provide solution leadership and delivery execution across the account.
• Support the account team with service delivery definition and ongoing operational reporting.
• Coordinate day-to-day team activities to meet SLAs across SAP and non-SAP applications.
• Manage service delivery to maintain profitability and generate client value.
• Take delivery/solution responsibility for additional changes.
• Contribute to presales presentations, solution development and scoping of work.
• Drive continuous service improvement and operational efficiency.

Skills

Service Delivery Management

ITIL

Defence industry experience

Presales capability

Stakeholder management

Team leadership

Solution delivery

Project management

Job description

Senior Service Delivery Manager - NV1 Cleared

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

The Opportunity

We are seeking an experienced Senior Service Delivery Manager who can deliver exceptional service to our clients while driving innovative business solutions that strengthen our presence in the region.

This is a high-profile opportunity for an individual looking to grow their career in account delivery across Applications Managed Services. The successful candidate will operate as an Application Delivery Lead across the SAP and non-SAP application environment, working closely with the Account Run Lead and the broader Industry Delivery Team. This is an exciting and strategic ongoing customer engagement for DXC. The role offers the opportunity to shape our engagement as we leverage our Global Intelligent Applications Operations (iAOps) capability and introduce automation, efficiencies and continuous service improvement across this multi-year agreement.

A current NV1 security clearance is essential for this position.

Key Responsibilities

As the Senior Service Delivery Manager, your responsibilities will include:

• Acting as the primary point of contact for all service delivery-related activities.
• Providing solution leadership and taking responsibility for delivery execution across the account.
• Supporting the DXC account team with service delivery definition and ongoing operational reporting.
• Coordinating day-to-day team activities to ensure service delivery meets agreed Service Level Agreements (SLAs) across the in-scope SAP and non-SAP applications.
• Managing service delivery to maintain profitability, adhere to industry best practices and generate client satisfaction and business benefits.
• Taking delivery and/or solution responsibility for additionally allocated changes.
• Contributing to presales presentations, solution development and estimation for organic growth opportunities across the team.
• Driving continuous service improvement, operational efficiency and effective service management practices.

• Acting as the primary point of contact for all service delivery-related activities.
• Providing solution leadership and taking responsibility for delivery execution across the account.
• Supporting the DXC account team with service delivery definition and ongoing operational reporting.
• Coordinating day-to-day team activities to ensure service delivery meets agreed Service Level Agreements (SLAs) across the in-scope SAP and non-SAP applications.
• Managing service delivery to maintain profitability, adhere to industry best practices and generate client satisfaction and business benefits.
• Taking delivery and/or solution responsibility for additionally allocated changes.li>
• Contributing to presales presentations, solution development and estimation for organic growth opportunities across the team.
• Driving continuous service improvement, operational efficiency and effective service management practices.

The Skills and Experience You Will Bring

To be successful in this position, you will possess the following attributes:

• Demonstrated experience in Service Delivery Management or as a Delivery Lead, ideally within an enterprise applications environment.
• Strong Defence industry experience, with previous Australian Defence experience highly desirable. Experience as an ex-serving member of the Australian Defence Force (ADF) would be advantageous.
• Extensive Service Management experience, with a strong understanding and practical application of ITIL frameworks and service management methodologies.
• Relevant ITIL qualifications and certifications, with the ability to apply ITIL principles to complex enterprise service delivery environments.
• Experience leading and managing service delivery teams within complex enterprise environments.
• Service Delivery and/or Project Management knowledge gained through formal training and practical experience.
• Demonstrated ability to lead, motivate and develop high-performing teams.
• Proven ability to manage competing priorities and deliver against multiple accountabilities.
• A commitment to knowledge development, collaboration and continuous improvement.
• Demonstrated presales capability, including client engagement, presentations, solution development and accurate scoping of work.
• Highly developed written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels.
• Experience applying quality management approaches, methodologies and techniques.
• Understanding of delivery assurance policies, procedures and principles to ensure operational compliance.
• Excellent interpersonal, stakeholder management and relationship-building skills.

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. We help our customers to modernise operations and drive innovation across their business. Our employees are proud of what the DXC brand represents, our position in the regional market, and the value we bring to our colleagues, customers, partners and community.

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact.

At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. We help our customers to modernise operations and drive innovation across their business. Our employees are proud of what the DXC brand represents, our position in the regional market, and the value we bring to our colleagues, customers, partners and community.

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact.

What can I earn as a Service Delivery Manager