Senior Service Delivery Lead - NV1 Cleared

DXC Technology Australia & New Zealand

Melbourne

On-site

AUD 130,000 - 170,000

Full time

2 days ago

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Job summary

DXC Technology Australia & New Zealand is seeking a Senior Service Delivery Manager with NV1 clearance to lead enterprise application delivery across SAP and non-SAP environments for key clients in the region. You will act as a primary delivery lead, coordinate cross-functional teams, ensure SLAs are met, and drive continuous service improvement within a multi-year engagement.

The role requires strong ITIL knowledge, Defence sector experience and the ability to shape engagements, with

Qualifications

Experience in service delivery management within enterprise applications environments.
Defence industry experience desirable; Australian Defence Force background advantageous.
ITIL qualifications and ability to apply ITIL principles in complex enterprise environments.
Experience leading service delivery teams in complex enterprises.
Knowledge of delivery assurance policies and quality management approaches.

Responsibilities

Act as the primary point of contact for all service delivery-related activities.
Provide solution leadership and delivery execution across the account.
Support the account team with service delivery definition and ongoing operational reporting.
Coordinate day-to-day team activities to meet SLAs across SAP and non-SAP applications.
Manage service delivery to maintain profitability and generate client value.
Take delivery/solution responsibility for additional changes.
Contribute to presales presentations, solution development and scoping of work.
Drive continuous service improvement and operational efficiency.