Digital Client Services Leader — Drive Complex Digital Projects

The Recruitment Alternative; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

The Recruitment Alternative in Melbourne, VIC, seeks an experienced Digital Client Services Team Lead to guide a client-facing technical delivery function. You will lead people, manage delivery across digital, data and communications projects and build trusted client partnerships.

You will collaborate with SQL Analysts, Web Developers and IT specialists to translate client requirements into practical, successful outcomes, ensuring accountability, accuracy and a strong customer focus.

Qualifications

• Leadership experience guiding multi-disciplinary teams.
• Proven ability to manage client relationships and expectations.
• Strong project delivery and governance skills.
• Experience working with technical specialists and stakeholders.

Responsibilities

• Lead and develop the Digital Client Services Team.
• Foster a collaborative, accountable, customer-focused culture.
• Manage workloads, priorities and resources across multiple client projects.
• Lead the delivery of complex digital, data and communication projects.
• Gather and clarify client requirements and translate them into actionable briefs.
• Monitor timelines, budgets and milestones.
• Build trusted relationships with clients and stakeholders.
• Facilitate meetings, workshops and project reviews.

Skills

Team leadership

Client management

Project delivery

Stakeholder management

Digital services

Budget & planning

Communication

Technical understanding

Education

Bachelor's in IT/IS

Tools

SQL

Web development

Job description

The Recruitment Alternative in Melbourne, VIC, seeks an experienced Digital Client Services Team Lead to guide a client-facing technical delivery function. You will lead people, manage delivery across digital, data and communications projects and build trusted client partnerships.

You will collaborate with SQL Analysts, Web Developers and IT specialists to translate client requirements into practical, successful outcomes, ensuring accountability, accuracy and a strong customer focus.