Senior Security Contract Manager

Citadel Security Inc.; Brighton; On-site; AUD 39,000 - 59,000; Full time

Job summary

Citadel Security USA is seeking a Contract Manager to oversee daily security operations in Thornton, CO. You will supervise officers, coordinate staffing, and maintain strong client communications while ensuring compliance with procedures and contracts.

The ideal candidate has 3–5 years of supervisory security experience, a valid driver's license, and the ability to manage incidents and reports. This full-time role requires weekend availability and travel as needed.

Qualifications

• 3–5 years of supervisory experience in private security or related field.
• Valid driver's license and a reliable vehicle for site visits and inspections.
• Strong verbal and written communication skills.
• Ability to lead personnel, coordinate schedules, and address performance concerns professionally.
• Sound judgment, situational awareness, and problem-solving skills.
• Ability to communicate policies respectfully and de-escalate challenging interactions.
• Ability to prepare clear incident reports and maintain digital records.
• Willingness to work Saturdays when operationally needed.
• Ability to meet applicable background screening and other job-related requirements.

Responsibilities

• Oversee Daily Operations: Coordinate security coverage, monitor officer performance, and ensure duties meet procedures and contracts.
• Conduct Security Inspections: Patrol interiors/exteriors, identify hazards, report violations.
• Maintain Client Communication: Be client liaison, provide updates, attend meetings, follow up on concerns.
• Lead and Support Officers: Recruit, onboard, train, coach, and mentor team members.
• Coordinate Staffing: Prepare schedules, manage gaps, handle call-offs, arrange extras.
• Enforce Site Procedures: Communicate rules clearly, de-escalate, escalate issues as needed.
• Respond to Emergencies: Assist with incidents, alarms, evacuations, and rush situations; offer trained aid as permitted.
• Manage Access and Building Security: Support opening/closing, check doors, control areas.
• Document Incidents: Complete digital reports and logs, track exclusions.
• Coordinate With Emergency Responders: Liaise with police/EMS per procedures.
• Maintain Equipment and Records: Track uniforms, gear, and admin docs.
• Support Risk Management: Identify vulnerabilities, review incidents, suggest improvements.
• Provide Additional Coverage: Assist during events or shortages.
• Promote Consistent Service: Uphold standards and professional environment.

Skills

Supervisory experience

Driver's license

Communication skills

Leadership

Judgment

De-escalation

Incident reporting

Schedule flexibility

Background screening readiness

Tools

Scheduling software

Digital incident reporting

Security workforce management platforms

Job description

Citadel Security USA is seeking a Contract Manager to oversee daily security operations in Thornton, CO. You will supervise officers, coordinate staffing, and maintain strong client communications while ensuring compliance with procedures and contracts.

The ideal candidate has 3–5 years of supervisory security experience, a valid driver's license, and the ability to manage incidents and reports. This full-time role requires weekend availability and travel as needed.