Security Contract Manager

Citadel Security Inc.; Brighton; On-site; AUD 39,000 - 59,000; Full time

Job summary

Citadel Security USA is seeking a Contract Manager to oversee daily security operations in Thornton, CO. You will supervise officers, coordinate staffing, and maintain strong client communications while ensuring compliance with procedures and contracts.

The ideal candidate has 3–5 years of supervisory security experience, a valid driver's license, and the ability to manage incidents and reports. This full-time role requires weekend availability and travel as needed.

Qualifications

• 3–5 years of supervisory experience in private security or related field.
• Valid driver's license and a reliable vehicle for site visits and inspections.
• Strong verbal and written communication skills.
• Ability to lead personnel, coordinate schedules, and address performance concerns professionally.
• Sound judgment, situational awareness, and problem-solving skills.
• Ability to communicate policies respectfully and de-escalate challenging interactions.
• Ability to prepare clear incident reports and maintain digital records.
• Willingness to work Saturdays when operationally needed.
• Ability to meet applicable background screening and other job-related requirements.

Responsibilities

• Oversee Daily Operations: Coordinate security coverage, monitor officer performance, and ensure duties meet procedures and contracts.
• Conduct Security Inspections: Patrol interiors/exteriors, identify hazards, report violations.
• Maintain Client Communication: Be client liaison, provide updates, attend meetings, follow up on concerns.
• Lead and Support Officers: Recruit, onboard, train, coach, and mentor team members.
• Coordinate Staffing: Prepare schedules, manage gaps, handle call-offs, arrange extras.
• Enforce Site Procedures: Communicate rules clearly, de-escalate, escalate issues as needed.
• Respond to Emergencies: Assist with incidents, alarms, evacuations, and rush situations; offer trained aid as permitted.
• Manage Access and Building Security: Support opening/closing, check doors, control areas.
• Document Incidents: Complete digital reports and logs, track exclusions.
• Coordinate With Emergency Responders: Liaise with police/EMS per procedures.
• Maintain Equipment and Records: Track uniforms, gear, and admin docs.
• Support Risk Management: Identify vulnerabilities, review incidents, suggest improvements.
• Provide Additional Coverage: Assist during events or shortages.
• Promote Consistent Service: Uphold standards and professional environment.

Skills

Supervisory experience

Driver's license

Communication skills

Leadership

Judgment

De-escalation

Incident reporting

Schedule flexibility

Background screening readiness

Tools

Scheduling software

Digital incident reporting

Security workforce management platforms

Job description

Location: Thornton, CO 80602

Position Type: Unarmed

Employment Type: Full-Time

Pay: $25.00 per hour

Schedule

• Monday - Thursday | 12:15 PM - 8:15 PM
• Friday: 9:15 AM - 5:00 PM
• Saturdays as needed

Requirements

Valid driver's license and reliable vehicle

Position Overview

Citadel Security USA is seeking a dependable, experienced Contract Manager to oversee daily security operations, maintain strong client communication, and support the performance of assigned security personnel in Thornton, Colorado. This position combines hands-on security responsibilities with team leadership, administrative coordination, and client relationship management. The ideal candidate brings at least three to five years of supervisory experience in private security, law enforcement, the military, or a related field. Strong judgment, professionalism, and the ability to resolve concerns constructively are essential. A reliable vehicle is required to travel between assigned locations and complete site checks.

Key Responsibilities

• Oversee Daily Operations: Coordinate security coverage, monitor officer performance, and help ensure all assigned duties are completed according to established procedures and contractual expectations.
• Conduct Security Inspections: Perform interior and exterior patrols, check parking areas and other assigned spaces, identify hazards, and address or report policy violations.
• Maintain Client Communication: Serve as a primary point of contact for the client, provide operational updates, participate in meetings as needed, and follow up on service concerns.
• Lead and Support Officers: Assist with recruiting, onboarding, training, coaching, and mentoring team members. Provide constructive feedback and reinforce professional conduct.
• Coordinate Staffing: Help prepare schedules, manage coverage gaps, respond to call-offs, and arrange additional personnel when operational needs require it.
• Enforce Site Procedures: Communicate applicable rules clearly and respectfully, address disruptive behavior through verbal de-escalation when appropriate, and elevate unresolved concerns.
• Respond to Emergencies: Assist with medical incidents, fire alarms, evacuations, disturbances, and other urgent situations. Provide CPR, first aid, or Narcan assistance only when appropriately trained or certified and permitted by applicable procedures.
• Manage Access and Building Security: Support opening and closing procedures, check doors and access points, and help maintain appropriate control of assigned areas.
• Document Incidents: Complete accurate digital reports, daily activity logs, safety observations, accidents, policy violations, and relevant information concerning individuals who have been formally excluded from the property.
• Coordinate With Emergency Responders: Contact and cooperate with law enforcement or emergency services when warranted, following established reporting and escalation procedures.
• Maintain Equipment and Records: Monitor uniforms, security equipment, and other assigned assets. Help ensure administrative records and operational documentation remain accurate and current.
• Support Risk Management: Identify potential vulnerabilities, contribute to threat assessments, review incidents after they occur, and recommend practical improvements to procedures and service delivery.
• Provide Additional Coverage: Assist with special events, staffing shortages, elevated-risk situations, or critical incidents when additional security support is required.
• Promote Consistent Service: Reinforce company standards, encourage accountability, and help maintain a safe, orderly, and professional environment for employees and visitors.

Required Qualifications

• Three to five years of supervisory experience in private security, law enforcement, military service, or a related field.
• Valid driver's license and access to a reliable vehicle for required site visits and inspections.
• Strong verbal and written communication skills.
• Ability to lead personnel, coordinate schedules, and address performance concerns professionally.
• Sound judgment, situational awareness, and effective problem-solving skills.
• Ability to communicate policies respectfully and de-escalate challenging interactions.
• Ability to prepare clear incident reports, maintain digital records, and complete administrative tasks.
• Willingness to work the listed schedule, including Saturdays when operationally needed.
• Ability to meet applicable background screening and other job-related requirements.

Preferred Qualifications

• Experience managing client contracts or coordinating security services across multiple assigned locations.
• Familiarity with scheduling, timekeeping, digital incident reporting, and security workforce management platforms.
• Experience with officer onboarding, performance coaching, quality inspections, and corrective action follow-up.
• Current CPR, first aid, or other relevant emergency-response certification.
• Experience coordinating with emergency responders and reviewing incidents to identify opportunities for improvement.

Equal Opportunity Employer

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.