Senior Scheduling & Workforce Optimization Lead

Centacare Brisbane; City of Brisbane; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 p.a. (F

Employee Assistance Program

Training & development

Values-led environment

Hybrid work arrangement

Job summary

Centacare Brisbane is seeking an experienced Scheduling & Workforce Operations Manager to lead scheduling and workforce optimisation across Aged Care & Home Safety. Reporting to the General Manager, you will oversee a multidisciplinary team and ensure the right people with the right skills are in the right place to deliver exceptional client outcomes.

You will drive strategic planning, analytics and continuous improvement, balancing client outcomes, workforce wellbeing and financial

Qualifications

• 5+ years’ senior leadership experience in aged care, disability, community services or similar.
• Experience using AlayaCare; strong knowledge of SCHADS Award.
• Proven track record in high-volume scheduling, rostering and workforce optimisation.
• Strong capability in workforce analytics, dashboards and reporting.
• Excellent communication and stakeholder management with senior leaders.
• Relevant tertiary qualification in management or related discipline.
• Ability to obtain and maintain driver’s license, blue card, and background checks required in Australia.

Responsibilities

• Lead strategic direction, transformation and continuous improvement of scheduling and workforce optimisation.
• Develop and implement workforce planning, forecasting and optimisation strategies across service streams.
• Use data analytics to identify trends, risks and opportunities for capacity and service delivery.
• Improve roster efficiency, utilisation and service capacity while balancing client outcomes and financial sustainability.
• Establish scheduling principles, standards and best practices across the organisation.
• Translate insights into business decisions and provide reporting to senior leaders.
• Drive performance against KPIs and align deployment with funding and regulatory obligations.
• Lead continuous improvement across scheduling systems, processes and ways of working.
• Collaborate with Regional Managers, Service Leaders, Talent Acquisition and HR to support frontline delivery.
• Coach and develop the team to foster a high-performing culture.

Skills

Senior leadership

AlayaCare

SCHADS Award

Workforce planning

Data analytics

Stakeholder management

Change management

People leadership

Education

Tertiary qualification in Management, Human Services, Workforce Planning, Disability or Aged Care

Job description

Centacare Brisbane is seeking an experienced Scheduling & Workforce Operations Manager to lead scheduling and workforce optimisation across Aged Care & Home Safety. Reporting to the General Manager, you will oversee a multidisciplinary team and ensure the right people with the right skills are in the right place to deliver exceptional client outcomes.

You will drive strategic planning, analytics and continuous improvement, balancing client outcomes, workforce wellbeing and financial