Scheduling & Workforce Operations Manager

Centacare; City of Brisbane; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee assistance program

Training & development

Hybrid working arrangements

Job summary

Centacare is seeking a Scheduling & Workforce Operations Manager to lead the scheduling and workforce optimisation across Aged Care & Home Safety. You will report to the General Manager and drive strategic direction, transformation and reporting to senior leaders.

The role requires 5+ years of senior leadership experience, strong knowledge of AlayaCare and SCHADS Award, and a focus on data-driven workforce decisions. Hybrid work is available with both office and home days.

Qualifications

• 5+ years of senior leadership experience in aged care or related sectors.
• Experience leading high-volume scheduling, rostering and workforce planning.
• Strong analytics and data insights to drive operational decisions.

Responsibilities

• Lead strategic direction and continuous improvement of scheduling and workforce optimisation.
• Develop workforce planning, forecasting and optimisation strategies across service streams.
• Use data analytics to identify workforce trends, capacity gaps, risks and opportunities.
• Improve roster efficiency and capacity while balancing client outcomes and costs.
• Establish scheduling principles and reporting to senior leaders.

Skills

Senior leadership experience

AlayaCare

SCHADS Award knowledge

Scheduling & rostering

Workforce planning

Data analytics

Forecasting dashboards

Continuous improvement

Industrial/regulatory compliance

Stakeholder management

Strategic & operational leadership

Education

Tertiary qualification in Management/Human Services/Workforce Planning/Aged Care

Tools

AlayaCare

Job description

Scheduling & Workforce Operations Manager

About Centacare: Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals.

About the role: We’re looking for an experienced Scheduling & Workforce Operations Manager to lead our scheduling and workforce optimisation function across Aged Care & Home Safety.

Reporting to the General Manager – Aged Care & Home Safety, you’ll lead a multidisciplinary scheduling team and take ownership of a critical operational function - ensuring the right people, with the right skills, are in the right place at the right time to deliver exceptional client outcomes. Key Responsibilities:

• Lead the strategic direction, transformation and continuous improvement of the scheduling and workforce optimisation function.
• Develop and implement workforce planning, forecasting and optimisation strategies across multiple service streams, covering short, medium and long-term horizons.
• Use data, analytics and operational intelligence to identify workforce trends, capacity gaps, emerging risks and opportunities.
• Improve roster efficiency, workforce utilisation and service capacity while balancing client outcomes, workforce wellbeing and financial sustainability.
• Establish consistent scheduling principles, standards and optimisation practices across the organisation.
• Translate workforce insights into practical business decisions and provide clear, meaningful reporting to senior leaders.
• Drive performance against operational, financial and service KPIs, ensuring workforce deployment aligns with funding models, industrial requirements and regulatory obligations.
• Lead continuous improvement across scheduling systems, processes and ways of working to create a smarter, more responsive and data‑led workforce function.
• Build strong partnerships across the organisation, collaborating with Regional Managers, Service Leaders, Support Staff Leads, Talent Acquisition, Learning & Development and HR to ensure workforce planning and deployment effectively support frontline service delivery.
• Coach, mentor and develop your team, building internal capability and fostering a psychologically safe, inclusive and high‑performing culture.

What we offer:

• A senior leadership opportunity with genuine organisational impact.
• The chance to work alongside experienced leaders across Aged Care & Home Safety.
• Salary Packaging Benefits: Package up to $18,550 of your annual salary tax-free, increasing your take-home pay.
• Employee Assistance Program: Access free and confidential counselling for you and your family members.
• Training & Development: Excellent opportunities for professional development and career growth
• A values-led environment where client outcomes and people matter.
• Hybrid working arrangements, with three days per week based at a Centacare office and up to two days working from home.

Skills and Experience:

• 5+ years’ senior leadership experience, preferably within aged care, disability, community services, healthcare or another complex workforce environment.
• Experience using AlayaCare and strong working knowledge of the SCHADS Award are advantageous.
• Proven experience leading high-volume scheduling, rostering, workforce planning or workforce optimisation functions.
• Strong understanding of how workforce supply, client demand, productivity and financial performance interact.
• Demonstrated ability to use workforce analytics, reporting and data insights to drive operational decisions.
• Experience developing workforce forecasts, dashboards, KPIs and performance reporting.
• A track record of leading continuous improvement and operational transformation.
• Strong commercial judgement, including experience managing overtime, agency utilisation, leave and workforce costs.
• A strong understanding of industrial instruments, workforce compliance and relevant regulatory environments.
• Exceptional people leadership skills, with a genuine commitment to coaching, development, accountability and engagement.
• The ability to operate confidently at both a strategic and operational level.
• Excellent communication and stakeholder management skills, with the ability to influence senior leaders and bring people with you through change.
• Tertiary qualification in Management, Human Services, Workforce Planning, Disability or Aged Care or other related discipline.
• Ability to obtain and maintain a current driver’s license, blue card, criminal history check, NDIS Worker Screening Clearance and evidence of rights to work in Australia.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.