Senior Salesforce Developer — Service & Loyalty

Mecca Brands; City of Melbourne; Hybrid; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Professional development programs

Health and well-being initiatives

Rewards and recognition programs

Product allowance access

Employee discounts

Job summary

MECCA Brands is seeking a Senior Salesforce Developer to join the Service & Loyalty technology team on a 12-month fixed-term basis in Australia. The role centers on Service Cloud and customer care, while also expanding Loyalty Cloud, Beauty Loop, and broader Salesforce capabilities.

You’ll be involved in development, maintenance, incidents, troubleshooting, and improvements in a highly customised Salesforce environment, with ownership across the platform.

Qualifications

• Extensive Salesforce development and administration experience with Service Cloud.
• Hands-on with Case Management, Omni-Channel, Live Agent or Field Service Lightning.
• Strong Apex, Lightning Components, SOQL/SOSL and configuration skills.
• Experience integrating Salesforce with enterprise systems via APIs.
• Understanding of security, data governance and platform performance.
• Familiarity with ITIL/service management concepts is a plus.

Responsibilities

• Design, develop and implement Salesforce solutions with focus on Service Cloud.
• Support and evolve Loyalty Management / Beauty Loop capabilities.
• Build and maintain customisations across Apex, Lightning, automation and integrations.
• Provide senior-level technical support, incident resolution and stability work.
• Collaborate with product, business and tech stakeholders to translate needs into solutions.
• Monitor platform health and proactively address performance and data issues.

Skills

Salesforce

Service Cloud

Apex

Lightning Components

SOQL

REST/SOAP APIs

CI/CD

Agile

Salesforce CLI

Education

Bachelor's degree

Tools

GitHub

Bitbucket

Bamboo

Azure DevOps

SFDMU

Job description

MECCA is looking for a Senior Salesforce Developer to join the Service & Loyalty technology team on a 12-month fixed-term basis. This role will help support, maintain and evolve MECCA’s Salesforce ecosystem, with a primary focus on Service Cloud / customer care, while also working across Loyalty Cloud, Beauty Loop and broader Salesforce capability. You’ll be joining a small, high-impact team that owns the Salesforce platform end to end. This is not a narrow “pure dev” role - you’ll be involved in development, platform maintenance, enhancements, incidents, troubleshooting, stakeholder engagement and continuous improvement. The environment is fast-paced, hands-on and collaborative. The right person will be confident working with some ambiguity, comfortable jumping into a variety of work, and excited by the opportunity to learn a highly customised Salesforce environment.

The Role You Can Play World Class Programs - Work on Beauty Loop, one of the region’s most recognised loyalty programs. Stability - Join a growth business with continued investment in technology, loyalty and customer experience. High Impact - Be part of a small team with broad ownership and real platform influence. Real Variety - Get exposure across Service Cloud, Loyalty Cloud, Marketing Cloud and customer care. Visibility - Contribute to work that is highly visible and strategically important for 2027 and beyond. Amazing company culture - Join a culture known for being positive, energetic, encouraging and fun.

Key Responsibilities

• Design, develop and implement Salesforce solutions, with a focus on Service Cloud and customer care.
• Support and evolve MECCA’s Salesforce Loyalty Management / Beauty Loop capability.
• Build and maintain customisations across Apex, Lightning Components, automation flows, Data Processing Engine and integrations.
• Provide senior-level technical support, including troubleshooting, incident resolution and platform stability work.
• Partner with product, business and technology stakeholders to understand needs and translate them into practical technical solutions.
• Monitor platform health and proactively identify, triage and resolve performance or data issues.

What You Will Bring

• Demonstrated experience across Salesforce development, administration and/or solution design, and hands-on experience with Salesforce Service Cloud.
• Experience with features such as Case Management, Knowledge, Omni-Channel, Live Agent and/or Field Service Lightning.
• Strong Apex, Lightning Components, SOQL/SOSL and Salesforce configuration skills.
• Experience integrating Salesforce with enterprise systems using REST/SOAP APIs, middleware or data migration tools.
• A strong understanding of Salesforce security, sharing models, data governance and platform performance.
• Understanding of customer service processes, SLAs and service metrics, ideally with exposure to ITIL or service management frameworks.
• Nice to have Salesforce Loyalty Management / Loyalty Cloud and Marketing Cloud experience.
• Exposure to Einstein Bots, Messaging, Visual Remote Assistance or Scheduling.
• Amazon Connect Contact Centre experience and MuleSoft or other integration platform experience.
• Experience with CI/CD, GitHub, Bitbucket, Bamboo, Azure DevOps, Salesforce CLI or SFDMU.
• Experience working in Agile or Scrum delivery environments.
• Salesforce certifications such as Service Cloud Consultant, Marketing Cloud Specialist, Administrator, Platform App Builder or Platform Developer.

This role is based in Richmond, with 4 days per week in the office. This may be less suited to someone looking for a highly defined role boundary, a slow-moving enterprise environment, or a role focused only on net-new development. This role will suit someone who enjoys variety, ownership and learning. MECCA’s Salesforce environment is highly customised, particularly across loyalty, so even experienced Salesforce specialists should expect to learn.

Your Life At MECCA

Whilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

• Professional development programs and first-class digitised learning offering
• Health and well-being initiatives
• Reward and recognition programs
• Access to quarterly product allowance
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

There are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for all current opportunities, visit www.mecca.com.au/careers. Follow @LIFEATMECCA Visit our LinkedIn page Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.