Senior Salesforce BA: Enterprise Discovery & Case Mgmt

Redwolf + Rosch; Brisbane; Hybrid; AUD 166,000 - 185,000; Full time

Job summary

Redwolf + Rosch is seeking an experienced Business Analyst for a contract role in Brisbane. You will drive enterprise discovery and lead the tranches of a major case-management transformation using Salesforce.

You will map future-state processes, capture requirements, and define shared standards across multiple units before scaled delivery, partnering with SMEs and technical delivery teams in a regulated public sector context.

Qualifications

• Solid Salesforce experience in BA roles.
• Experience across multi-domain, enterprise initiatives.
• Advanced workflow design and process mapping.
• Extensive Agile experience with backlogs and traceability.
• Excellent stakeholder engagement and facilitation skills.

Responsibilities

• Enterprise Discovery & Standardisation: capture case management requirements and identify standardisation opportunities.
• Requirements & Agile Delivery: elicit and document requirements; translate to user stories and acceptance criteria.
• Process & Framework Design: map future-state processes and document business rules and triggers.
• Data & Integration Alignment: capture data flows, reporting, and integrations with Salesforce and other systems.
• Stakeholder Engagement: run workshops to build consensus and drive adoption.
• Testing & Validation: develop test scenarios and support SIT/UAT.

Skills

Salesforce

Enterprise-scale

Process modelling

Agile

Stakeholder comms

Tools

Salesforce Service Cloud

Experience Cloud

Job description

Redwolf + Rosch is seeking an experienced Business Analyst for a contract role in Brisbane. You will drive enterprise discovery and lead the tranches of a major case-management transformation using Salesforce.

You will map future-state processes, capture requirements, and define shared standards across multiple units before scaled delivery, partnering with SMEs and technical delivery teams in a regulated public sector context.